Job Description

SCOPE - Full-time. Generally works Monday-Friday, with occasional evening or weekend hours.

Description - Works directly with clients to book, schedule, plan, and coordinate banquet and meeting events for member club and executive conference center clients. With an emphasis on hospitality and customer service, creates personalized solutions and serves as the interface between the client and facility for both social and business events. Works in a team environment to bring the vision of an event to reality with production through internal departments. Once event details are finalized, turns booked events over to banquet managers for execution and delivery.

Qualifications - Practical knowledge of social customs, etiquette, and fine food and beverage is desired. Professional demeanor, poise, and excellent interpersonal skills with refined verbal and written communication skills. Successful candidate will enjoy creating exceptional experiences for others in a refined atmosphere.

Requirements include:

Effective time management and organizational skills
Extensive experience in customer service
Proven knowledge of event/meeting planning sales
Professional phone and written correspondence skills
Knowledge of social customs and related etiquette
Refined food and beverage knowledge
Education, and experience equivalent to a 4 year college degree in hospitality business with 2 or more years related experience

Who You Are - A well-spoken, punctual, reliable, detail-oriented team player with excellent organizational and customer service skills. Your track record should show that you're able to work well independently and be supportive in a team environment. The successful candidate will demonstrate the ability to follow multi-step, multi-faceted processes and look ahead to consider how changes will impact a process. Good working knowledge of the Microsoft Office suite including Outlook, Word, Excel, and Publisher with accurate typing skills are required. An experienced meeting planner is preferred, and Jonas Management Software experience would be a plus, but neither are required.

About the University Club of MSU - The U-Club is a private member social, business, and recreation club. We offer extensive conference and meeting facilities with dining and recreation in a destination resort-style complex. Our members and guests enjoy fine and casual dining and entertainment in a variety of venues, with extensive banquet and themed events. Services include relaxed social dining, flawlessly executed meetings, an upscale fitness center and day spa, on-site member childcare, and leisurely recreation including seasonal swimming, golf, and summer day camps in a service-rich atmosphere. Backyard seasonal pool facilities include a resort-style family swimming pool and an adults-only oasis with hot-tub and fire pit, set amid a tranquil setting with expansive relaxed seating areas and gorgeous landscaping. Our team is empowered, dedicated, and driven by our core values.

Benefits for Employees - We offer a competitive benefits package and a wonderful work environment. This position includes a full complement of group insurance and paid time off benefits with a generous retirement plan, among other benefits. All staff enjoy complementary employee shift-meals, paid breaks, and free parking.

Apply: Via Indeed. Please complete an application on our website at www.universityclubofmsu.org.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off

Shift:

8 hour shift

Application Question(s):

How many years of customer service or sales experience do you have, and briefly describe.
Briefly describe your knowledge of and experience with event/meeting customs and etiquette.

Education: