Job Description
A Guest Service Agent will ensure that the highest standards for service, safety, privacy and comfort are maintained for all guests of the hotel. Working from the front desk which is the 'nerve center' of the property, they will respond promptly to guest requests and will coordinate with the Guest Services team and with other departments in performing a variety of tasks that ensure a consistently positive guest experience, from pre-arrival to point of departure and beyond.
Greet, acknowledge and welcome guests according to Baymont service standards.
Perform other duties as needed and as directed by General Manager, Maintenance Director, Sales Director and other leadership team members.
PreferredAttributes 1-2 years of previous work experience in an operational service environment is required. Previous hotel industry work experience is highly desired.
- Exceptional service orientation, with keen ability to focus and deliver on guest needs.
- Reliable and responsible character, with exceptional follow up and attention to detail.
- Exceptional ability to communicate, both verbally and in written form.
- Computer literacy, with ability to easily navigate database, browser, email, document and spreadsheet applications and related programs.
- Ability to adhere to expectations and standards for friendliness, speed, quality and efficiency.
- Willingness and ability to support fellow team members in reaching departmental goals.'
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
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