Job Description
About The RoleHUB International Leamington is seeking a strong Commercial Lines Account Manager on Commercial small business accounts. This role is focused the retention of a diversified book of business, includes servicing commercial business. It is a great hands-on service role.
This role involves interaction with diverse stakeholders including customers, finance, and other Account Managers. This is a great hands-on role for insurance and leadership exposure.
What You’ll Do
Providing responsive and exceptional customized client service to all clients while managing all aspects of an existing book of business
Work in a team-based structure to retain and grow existing commercial portfolios
Leveraging existing commercial networks to increase business revenue
Ensuring retention targets are met; remarketing clients where appropriate
Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries
Resolving client concerns and complaints while ensuring that Service Excellence Standards are met
Review exposures, design and recommend suitable insurance programs/solutions for existing and new clients
Prepare and/or approve marketing submissions, proposals & summaries of insurance
Negotiate and process renewal business and mid- term changes
Review and analyze claims and loss control issues and discuss with clients
Check policies, endorsements and other required and related documentation for accuracy
Managing abeyances and expiry dates
Accounts Receivables – assist in collection per Company standards
Complete all required sales reports and documentation required by the Company
What You’ll Need for Success
RIBO License or ability to obtain in short order
Typically, 3+ years of Insurance Industry experience in all aspects of Commercial Property and Casualty Insurance required
Sound knowledge of commercial lines insurance terminology, landscape & insurer portals
Knowledge of diverse insurance policies and emerging insurance trends
Experience delivering client-focused solutions based on customer needs
Professional communication, and strong interpersonal skills
Self-starter and strong team player able to work within Production and Service teams
Effective organizational skills and time management
Working knowledge of Microsoft Office Products (Word and Excel).
Ability to learn and understand new systems quickly; EPIC fluency is an asset.
Why Choose HUB?
When you choose HUB, you're choosing the largest insurance brokerage in Canada and 5th largest global insurance & employee benefits broker supported by over 17,000 professionals in 500 offices across North America. We offer an exciting, and friendly work environment that strategically positions you for longevity and offers significant advancement, growth, and success opportunities. You will be able to actively contribute to our track record of year-over-year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. To read more about HUB, please visit https://www.hubinternational.com/en-CA/about-us/.
We’re committed to you and your well-being with a variety of benefits such as:
Competitive compensation package including additional ways to earn income beyond the basics of base pay (referral incentive programs, bonus eligibility, etc.)
A flexible hybrid environment and paid time off that allows for a work/life balance
Robust and flexible benefits options that cater to your individual needs with a company RRSP match
A commitment to your future via HUB-sponsored training, development & educational programs to enhance your industry knowledge and expertise, opportunities for tuition reimbursement
Reimbursement of license fees and professional membership dues
Perks and rebates on events, travel, and accommodations as well as discounted rates for personal home & auto insurance
Service is one of our founding values – not an abstract concept but a commitment. We believe that no one deserves that commitment more than our employees, clients, and the communities in which we all live and work. Each Regional HUB office chooses a local organization or cause and develops a project that will make a difference where it’s needed, from fighting disease to working with families in need, to improving the lives of senior citizens and youth.
HUB is strongly committed to diversity, equity, and inclusion in the workplace. We strive to foster an environment where our employees feel valued, seen, and heard, enabling everyone to succeed. We endeavor to make the selection process accessible to any and all users. Assistance and/or accommodation are available by request for candidates taking part in the selection process.
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Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: No Travel Required
Required Education: Diploma
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