Client Impact Manager

Job Description

YOUR PLATFORM

TimePlay is an award-winning software entertainment company with a deep history of awakening audiences with interactive games. We transform mobile devices into game controllers, empowering participants to engage with content on secondary screens in real-time. Our mission is to develop and deliver fun, interactive and innovative large audience experiences that deliver significant entertainment and revenues.

YOUR MISSION

The Client Impact Manager position operates as the lead point to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers and to flawlessly execute TimePlay programs. In this role, the Account Manager will also coordinate with cross-functional internal teams (including Business Development, Sales, Product Development, Marketing and Operations) to keep everything on track and strive to continue improving the entire customer experience. TimePlay is on a growth trajectory, where customer success plays a key role in achieving strong business results.

YOUR PROFILE

• Serve as the main expert contact for all customer success matters and build strong relationships and communication with customers to understand their needs
• Collaborate with internal departments to ensure timely and successful delivery of solutions according to customer needs and objectives, while staying on budget
• Implement new launces and initiatives, as well as onboarding of new clients including product requirements, training and best practices, workbacks, asset and content management
• Monitor and track feedback through client interaction and on-site visits through CRM tools and share insights internally regarding feature improvements and new use cases
• Work with customer success team on data insights utilizing client feedback and knowledge
• Maintain extensive knowledge of company products and services
• Prepare ongoing reports on account status, clearly communicating the progress of ongoing initiatives to key internal and external stakeholders
• Forecast and track key account metrics (e.g. bi-weekly revenue results, annual forecasts)
• Identify new business opportunities from existing accounts for continued growth
• Inform and share content in real-time to the digital and social team
• Keep abreast of consumer behaviors and industry trends

YOUR SUPERPOWERS

• Degree in Communications, Business Administration or relevant field
• 5+ years’ experience as an Account Manager, Sales Account Manager, Project Manager, or relevant role
• Strong verbal and written communication skills, as well as negotiation, persuasion and presentation abilities
• Experience building strong client relationships and delivering focused solutions to meet customer needs
• Ability to communicate, present and influence key stakeholders at all levels of an organization
• Experience with CRM software and MS Office (e.g. MS Excel, PowerPoint)
• Adaptability and strong problem-solving skills to assist with challenging requests/escalations as needed
• Resourceful and agility to juggle multiple account projects, while maintaining sharp attention to detail
• A mix of B2B and B2C experience preferred
• This position will require travel for meetings or events

BONUS POINTS

• Previous experience in the tech industry
• Love for games
• Strives to innovate and change
• Enjoys a good challenge
• Works well in a collaborative environment
• Growth focused
• Fueled with Fun
• Passionate about our client experience

Total Rewards

• Hybrid Work Environment
• Competitive Compensation – Salary commensurate with experience.
• Benefits – Health, Dental, Vision + HSA + PSA
• Paid Vacation Time
• Paid Sick Time and Personal Days
• Professional Development Reimbursement

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Tuition reimbursement
• Vision care
• Work from home

Application question(s):

• Are you able to travel outside of Canada? Are there any travel restrictions to consider?
• There is a travel need of approximately 25% each month. Are you able to meet this travel requirement?
• This is a hybrid role. Are you able to be in the office at least once a week?

Work Location: Hybrid remote in Toronto, ON M5V 2P2

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