Inside Sales (Customer Success Specialist)

Job Description

As a Customer Service Representative, you will be engaging with customers, vendors and contractors both in our showroom and over the phone to help them achieve their backyard dreams and needs. You will be taking orders, creating quotes and invoices using QuickBooks, scheduling deliveries, and merchandising the showroom. You will be provided with ample product knowledge training and come to be regarded as an industry expert. Cross selling, suggestive upselling, educating customers about our products, and building positive relationships are all part of the role. You are able to handle being in a fast paced environment during peak season with a positive attitude, along with taking ownership of projects. You are also responsible for researching potential new clients and outbound sales calls. Customer service will also be a necessity in dealing with our clients and potential clients.

We are looking for dynamic & enthusiastic people who are:

• Strong at communication, and have excellent written, verbal and time management skills
• Dedicated, dependable, hardworking, fast learners that are fun and outgoing
• Detail oriented, problems solvers, with good math skills
• Customer service oriented, passionate, polite, and punctual
• Able to work unsupervised, self motivated, and demonstrate a high level of initiative
• Knowledge of construction materials and a passion for decks would be an asset
• Knowledge of QuickBooks, Outlook, Excel, Word, are also assets
• Bondable

We offer the following:

• Competitive compensation. Base plus commission.
• Benefits package after 3 months.
• 2 weeks vacation year 1, plus 1 week shut down between Christmas – New Year.
• Great support from a team of associates, managers and manufacturer reps.
• Product and sales training
• Hours are Monday to Friday 8am – 5pm.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• New Tecumseth, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• customer service: 3 years (required)

Work Location: In person

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