Job Description

Pay Grade: 16

Salary: $120,000.00 - $130,000.00

Other Forms of Compensation: Bonus

Location: Kansas City, MO, Ohio, Illinois

With people as our core and a deep commitment to exceptional hospitality, Strategic Dining Services an affilate of CCL Hospitality Group, has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.

With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.

75% travel
Manage accounts in and around Ohio, Indiana, Kansas City
Track record of ensuring high-quality services, financial success, and client satisfaction within the region while providing strong leadership.
Experience in multi-unit management in contract food services, required
While not mandatory, culinary experience is a big plus, as it contributes to our commitment to excellence.
Is proficient in Compass Group systems like OMS, MUS, efinance, and myorders, ensuring seamless operations, not required but preferred
Excels in written and verbal communication with internal teams and external partners.
Demonstrates exceptional leadership, training skills, and the ability to influence effectively.
Is adept at cultivating strong relationships, influencing and inspiring teams.
Embodies a hands-on leadership style, believing that building robust relationships leads to success.

Job Summary:

As the Regional Director of Operations, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences. In this hands-on leadership role, you must have the ability to travel to regional communities to provide ongoing training and support to unit food and beverage leadership teams, quality assurance, and to identify areas of opportunity. This role requires a strong background in food and beverage management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding resident experiences.

Account Management & Client Relations:

Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.
Conduct quarterly business reviews with client to make certain community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback.
Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company’s team approach and commitment to the community.
Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment.
Flexibility to travel between communities within your region. Develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend.
Drive guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary.
Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.
Understand and leverage company support teams and systems to meet region Key Performance Indicators
Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations.

Business and Financial Acumen:

Ensure responsible financial management of assigned communities. In partnership with leadership team, develop annual budgets to accurately forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets.
Timely completion of all daily, weekly or monthly reports as outlined in the corporate policy and procedures.
Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts.
Collaborate with marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences.
Coach and support operations team to effectively manage wages and controllable expenses.

Team Building & Management:

Provide the vision, strategy, and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction.
Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team.
Provide both positive and negative feedback to department, team or individual staff members, identifying areas for improvement and implementing training programs, as needed, through onsite meetings, virtual meetings, telephone calls, one on one coaching.
Recruit, train, mentor, and motivate a high-performing team of food and beverage professionals, fostering a culture of excellence and teamwork.
Utilize an “open door policy” to solicit employee feedback and address team member problems or concerns.

Preferred Qualifications:

Bachelor’s degree in business, health care or related field, or equivalent comparable experience.
Confirmed ability to manage a team of six or more manager-level team members.
Minimum of two years’ experience in multi-unit management with a focus on Food Services.
Strong track record of driving customer satisfaction.
Proven ability to work effectively in an unstructured; fast paced and P&L environment.
Shown ability to mentor and develop team members.
Excellent written and verbal communication skills.

Job Summary

This individual is responsible for planning, directing, implementing and assisting with operational programs, policies, and procedures to ensure contract compliance, profitability, safety and client satisfaction for multiple accounts.

Key Responsibilities:

Develops common direction for the team
Sets priorities and makes team agenda and strategy clear to all team members
Develops, recommends and implements policies and procedures of the region to ensure maximum income from existing accounts
Manages the assigned operations to ensure accordance with the client’s service level agreements
Delivers the budget and the unit cost targets for each service at all assigned locations
Ensures adequate resources are available, including personnel
Interfaces with existing clients to maintain client satisfaction and account retention
Performs other duties as assigned

Qualifications:

Bachelor’s degree (B. A.) from a four-year college or university; or 5 to 7 years related experience and/or training; or equivalent combination of education and experience
Experience in P&L management
Contract-managed service experience, preferred
Strong leadership and communication skills.
Regional or multi-unit experience

Apply to CCL today!

CCL is a member of Compass Group USA

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Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Associates at CCL are offered many fantastic benefits.