Customer Service Representative

Job Title: Customer Relations Manager

Department: Sales

Reports to: Sales Manager

Pay: $22-24/hr DOE

Summary: Primary responsibility is to provide customer service support for all clients customers.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Update customers when their due dates cannot be met due to delays in production.
• Interface with all levels of Materials, Production, Engineering, and Quality Assurance staff.
• Serves as the liaison person and performs general customer service, sales and marketing tasks to support the sales department
• Facilitate customer expedite requests.
• Basic word processing and data entry.
• Prompt communication with customers.
• Processes all orders, answers all customer service calls and emails
• Confirms all new orders to customers in writing
• Understand customer quality requirements and facilitate proper communication of these requests.
• Update reports to accurately reflect on-going schedule changes.
• Issue Return Material Authorization numbers to customers for discrepant material being sent back for review.
• Resolve all customer service issues immediately and notify management.
• Enter shipping requirements for customer orders.
• Communicate Failure Analysis reports back to customers.
• Excellent verbal and written communication skills.
• Ability to establish and build a strong rapport with customers through establishing trust and credibility.
• Be familiar with Kan ban and blanket order processing.
• Understand change order process and update necessary documents.

ADDITIONAL RESPONSIBILITIES:

• Other duties as required in support of the department and company.

QUALIFICATIONS:

• High School diploma or equivalent and/or college related courses.
• Ability to communicate effectively showing excellent written and verbal communication skills with a diverse group of people
• Ability to manage multiple priorities simultaneously and prioritize tasks as needed
• Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, and Outlook)
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
• Technical literacy a plus

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Combined sitting, standing, and walking throughout the day to accomplish tasks.
• Manual dexterity used occasionally.
• Hearing and speaking required regularly.
• Specific vision abilities include close and distance vision and ability to adjust focus.
• Must be able to safely lift up to 30 lbs

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbents of the position. Nothing in this job description restricts management's right to assign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.