City of Tulsa - Customer Care

Are you ready to embark on an exciting career as a Customer Account Representative? Join our esteemed team located at the City of Tulsa, where you'll have the opportunity to make a positive impact on our community while enjoying a fulfilling work experience. We are seeking dedicated individuals who are passionate about providing exceptional customer service and thrive in a fast-paced environment.

Why choose us?

• Competitive Compensation: Earn a highly competitive hourly rate of $17.66 recognizing your valuable skills and commitment.
• Consistent Schedule: Enjoy the stability of a full time Monday through Friday daytime shift
• Comprehensive Training: Receive thorough paid training that equips you with the knowledge and tools needed to excel in your role, ensuring your success from day one.
• Exceptional Work Environment: Enjoy a clean and safe work environment
• Path to Permanent Employment: This is a temp-to-hire opportunity, offering the possibility of permanent employment
• Convenient Parking: Take advantage of paid parking in downtown Tulsa
• Once established in the role, you may have options to work-from-home

What will you be doing?
As a Customer Account Representative, you will play a crucial role in our Customer Care team by handling high-volume inbound calls. Your exceptional multitasking skills will be put to the test as you navigate through multiple systems and screens, ensuring efficient and accurate customer interactions.

What do you bring?
The ideal candidate will have:

• Customer Service Experience: You have recent experience in customer service, with a preference for at least 1 year of call center experience. Your track record of providing exceptional service demonstrates your ability to build rapport with customers and address their needs effectively.
• Multitasking Abilities: You thrive in dynamic environments and possess excellent multitasking skills. You are capable of leveraging critical thinking, conducting research and providing resolutions promptly, ensuring customer satisfaction.
• Proficiency in Multiple Systems: You have a proven ability to work efficiently with multiple systems, allowing you to navigate through different platforms seamlessly.
• Strong Data Entry Skills: Your attention to detail and accurate data entry skills enable you to maintain precise records and deliver reliable information to customers.
• Friendly and Personable Disposition: Your positive attitude, friendly demeanor, and excellent interpersonal skills enable you to create meaningful connections with customers, leaving a lasting positive impression.

This role offers;

• Weekly pay
• Access to health care plans
• No Cost College Degree Completion Program
• A variety of training programs geared to help you excel today and in the future

ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.