Job Description

Be a Customer Success Hero! Join Our Growing Aviation Training Team.

CTS is a leading provider of online aviation training solutions, helping aviation industry professionals around the globe. We're passionate about customer success and building a fun, collaborative team.

Our mission is to deliver exceptional service and continuously improve our Training as a Service (TaaS) model. Join us in shaping the future of aviation training!

We're looking for someone who will not only add to our culture, but someone who really wants to get in over their head at times and make a little dent in the CTS universe. If you're a positive person who loves to help others and strives to be the best they can be, then we want you on our team!

The Role:

As a Customer Success Manager, you'll be the wingman our clients rely on, building and maintaining strong relationships along the way. From pre-sales to ongoing account management, you'll be the primary point of contact, ensuring client needs are met while providing exceptional service. Success in this role can be found through managing the following key responsibilities:

Nurture client relationships; becoming a trusted advisor to guide your accounts through onboarding, training, and ensuring their ongoing success (defined as "when they achieve their desired result though their relationship with us").
Provide top-tier support via phone and email.
Accurately document each client interaction in our CRM (Zoho).
Proactively identify and address customer concerns/needs and recommend solutions.
Collaborate with internal teams to ensure customer success strategies are implemented effectively and provide a seamless customer experience.
Take ownership of projects and initiatives, showcasing your initiative and autonomy.

Who you are:

A problem-solving rockstar who thrives on making genuine connections with your clients.
A natural communicator with a positive and can-do attitude.
Detail-oriented with a knack for exceeding customer expectations.
Excited to learn about the aviation industry, our clients needs, and to make a real impact to their training objectives.
The type of person who customers remember - the one they ask for by name and send holiday treats to because you're just that awesome.

Bonus point if...

You have experience in account management or customer service.
You possess strong analytical and communication skills.
You have a keen eye for detail.
You have a background in aviation (but not a dealbreaker if you don't).

What's in it for you:

Supportive and fun work environment.
Competitive salary and benefits.
An opportunity to make a difference in the aviation industry.
Room for growth and advancement.

Ready to Board? If you’re all about delivering unforgettable customer experiences and looking for a place where your work truly matters, we want to meet you! Apply today and become a valuable member of the CTS team!

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Expected hours: 40 per week

Benefits: