Job Description

REPORTS TO: Director of Sales/General Manager

BASIC PURPOSE: The Catering Sales Manager will be responsible for finding and securing revenue for the property, primarily for the social, corporate and wedding markets. The CSM will also assist with all sales functions as directed by the GM/DOS.

FUNCTIONS/RESPONSIBILITIES:

DAILY/WEEKLY AND OR MONTHLY TASKS MAY INCLUDE:

Be a Representative of the Company –

Professionally approach and communicate with current and prospective customers. Knowledgeable on market, positioning of hotel, amenities and brand. Understand booking patterns, trends, high demand times, and events in the market. Convey a strong belief in the hotel and confidently discuss hotel features, services and advantages.

Research, Identify & Develop Sales –

Research and understand demand generators, new business sources, the internet as a prospecting tool, community involvement and networking. Monitor customer preferences to determine focus of sales efforts. Research and identify new business opportunities for the hotel including reaching out to event planners and staying abreast of local events. Represent the Company at trade association meetings to promote hotel as needed.

Be Proactive and Creative in Your Sales Approach –

Exercise creativity, discretion and independent judgment in determining how to assemble an event to suit each customer's taste. Give full attention to what customers are saying, taking time to understand the points being made and asking questions as appropriate. Conduct site visits and prepare original, creative proposals tailored to address the needs of and to impress the customer. Develop solutions to any cost concerns and resolve any challenges or problems. Aggressively pursue all appropriate opportunities for customer solicitation and relationship building. Aggressively engage in creative networking, uncovering and cold calling prospective clients to generate activity for future business.

Negotiate and Close Sales –

Influence and convince customers to select the hotel for their hospitality needs. Negotiate terms and reconcile differences. Develop contingency plans and act promptly and effectively when closing problems arise. Recognize customers for loyalty and/or accept feedback. Identify and secure business to fit the yield strategy. Sell to fill need dates. Sell and upsell hotel services to meet/exceed sales and financial objectives. Capture all profitable business. Attain/exceed sales goals and profitability. Communicate sales activities with peers and superiors.

Execute Account Management –

Develop and maintain constructive and cooperative working relationships with customers and others in the course of their event planning. After securing business, deliver a high level of customer service with key decision makers, solve customer problems, meet commitments, seek customer input and anticipate customer needs. As appropriate, meet the customer at the event, ensure proper event set-up and customer satisfaction. Take initiative to solve any problems by liaison with other hotel managers.

Manage Administrative Responsibilities –

Compile required sales reports and reporting process. Maintain accurate and up-to-date records of all sales and transactions. Complete all required and requested reporting in a timely and accurate manner.

· Must be willing to assist in other departments as the needs of the property arise, and as directed by a supervisor

KNOWLEDGE AND SKILLS:

Education: College degree with a sales and marketing emphasis preferred

Experience:

Experience selling to and servicing of weddings and other social events.
Proactive approach to prospecting for new business as well as account penetration and saturation
Experienced and prepared to manage SMERF accounts
Extensive knowledge of sales methodology including needs / benefit / feature / objection / closing Techniques.
Proactive follow up skills displaying sense of urgency.
Meticulously Organized
Computer Skills including MS Word, Excel, Outlook a must. OnQ experience a plus.
Professional appearance and conduct.

ENVIRONMENT:

Physical Job Requirements

Lifting/Pushing/Pulling/Carrying:

Position does not require a great deal of lifting/pushing/pulling or carrying, aside from the normal functions required in an office setting

Bending/Kneeling:

Functions of this job includes a minimal amount of bending, stooping and kneeling during the course of a shift.

Mobility:

Total mobility is required, with outside sales visits, property tours and competitive set driving occurring at the direction of the GM/DOS

Standing/Walking:

Position may include a normal amount of standing and walking during the course of a shift

Climbing Stairs:

May require climbing of moderate amount of stairs

Hearing/Vision/Speech:

One-on-one communication with guests, supervisors, and coworkers is critical
Must be able to receive, understand and give directions within the Sales Department
Must be able to clearly communicate property, company and contract information to clients
Must have exceptional written and verbal skills, as well as ability to compose professional and articulate emails and written communication
Must be able to understand, compile and submit reports in an efficient manner

Protective Clothing: No protective clothing typically needed in the performance of tasks required of this position

No. of employees supervised: May require supervision of 1 or more

Travel required: Some local travel may be required as directed by the DOS

Hours Required:

Scheduled days and times may vary based on need.
Managers are expected to put in additional hours above and beyond a standard 40 hour work week in order to complete the tasks required, lend assistance and support to the department, and assist with coverage throughout the hotel as may be needed.
Must adhere to the time and attendance policies set forth by the company

EOE STATEMENT: Sun Development and its properties are equal opportunity employers (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.

Job Type: Full-time

Pay: $55,000.00 per year

Benefits: