Customer Service Representative

Job Title: Customer Service Representative

Company: Connexsphere Flow

Pay rate: $18.5-$24 per hour

About Connexsphere Flow: Connexsphere Flow is a leading wellness company dedicated to providing holistic solutions for individuals seeking to enhance their overall well-being. We specialize in offering a wide range of wellness products and services, including mindfulness practices, nutritional supplements, and lifestyle coaching. Our mission is to empower our customers to achieve optimal health and happiness through personalized support and guidance.

Position Overview: We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Representative. The ideal candidate will be passionate about wellness and dedicated to delivering exceptional service to our valued customers. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing expert guidance on our products and services.

Responsibilities:

• Serve as the primary point of contact for customer inquiries via phone, email, and live chat
• Provide personalized assistance to customers regarding product information, order status, and account management
• Resolve customer issues and concerns in a timely and professional manner, demonstrating empathy and understanding
• Collaborate with other departments, including Sales and Operations, to ensure seamless customer experiences
• Maintain accurate records of customer interactions and transactions using our CRM system
• Stay informed about our products, services, and promotions to effectively address customer inquiries and provide relevant recommendations
• Uphold company policies and procedures while adhering to quality and productivity standards

Qualifications:

• Excellent communication skills, both verbal and written
• Strong interpersonal skills with a focus on empathy and active listening
• Ability to multitask and prioritize tasks in a fast-paced environment
• Detail-oriented with a high degree of accuracy in data entry and order processing
• Proficiency in using CRM software and other relevant tools
• Passion for wellness and a desire to help others achieve their health goals