RELATIONSHIP MANAGER

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state, and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. By being deeply invested in our work, showing compassion in our interactions, and embodying the spirit of a team player, each member contributes to a thriving community. UW is committed to attracting and retaining a diverse staff; your experiences, perspectives, and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UW Information Technology (UW-IT) is the central information technology organization for the University of Washington, responsible for strategic planning, oversight, and direction of the UW’s IT infrastructure, resources, and services. UW-IT provides critical technology support to all three campuses, UW Medicine, and research operations around the world, partnering with the UW community to enable innovation, learning, discovery, and service."

The Relationship Manager at UW-IT within the Communications & Engagement Unit is a key enabler and facilitator in the creation and sustainment of collaborative partnerships. This position establishes and maintains relationships with external partners across the University of Washington in various administrative and academic departments, external partner-vendors, and myriad stakeholders. They focus on establishing relationships and building trust in order to create positive spaces to align strategic objectives with the University of Washington Information Technology organization. By strategically engaging with these entities, the Relationship Manager aims to enhance the overall effectiveness of UW-IT's operations, enable two way information sharing regarding technology plans/processes/systems, contribute to innovative solutions, and foster an ecosystem where shared goals lead to mutual success. This role is a force multiplier in how information technology professionals across the University collectively envision future success.

This position involves critical and timely relationship building and engagement activities, and the incumbent will have a deep understanding of technology trends, the ability to align partner capabilities with the University's mission, and the strategic acumen to drive collaborative initiatives. The Relationship Manager is instrumental in ensuring that the University remains at the forefront of technological advancements by leveraging external partnerships to their fullest potential.

REQUIREMENTS:

Bachelor’s Degree in business communications, business administration, or related field or experience.

Five or more years’ experience in partner or business relationship management, and proficiency in engagement strategies.

Able to learn new systems quickly, and versed in Microsoft Office Professional software.

Ability to discuss and translate technical systems and platforms to nontechnical audience.

Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.

Demonstrated negotiation skills.

Strong project management skills with the ability to manage multiple initiatives simultaneously.

Knowledge of technology trends and their implications for higher education.

DESIRED:

Experience working in higher education or large complex organization.

Create and maintain comprehensive documentation related to campus customer interactions.

Excellent presentation, verbal, and interpersonal communication skills including communicating effectively with stakeholders and leadership about priorities and deliverables.

Demonstrated ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.

Attention to detail, ability to consistently meet deadlines and strong customer service orientation.

Ability to manage multiple competing priorities in a dynamic work environment.

CONDITIONS OF EMPLOYMENT
Hybrid, open office environment, two to three days in the office required per week

Application Process:The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.