Customer Solutions Senior Regional Sales Engineer (CS&I)

Reporting to CS&I Regional Director or CS&I Sales Manager, the CS&I Regional Sales Engineer is primarily responsible for supporting all sales efforts related to CS&I business for their respective region. This will include assessing the Regional TAM, developing a Regional Sales plan aligned with corporate strategy and executing the plan. The ideal candidate will function as a highly skilled entrepreneur who will lead the CS&I sales efforts for their assigned region, engage directly with customers to understand their needs and collaborate within the matrix organization supporting his / her plan, with the objective to resolve barriers undermining the effectiveness of selling strategies and close impactful sales deals.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Proliferate & implement the CS&I product-selling strategies
• Responsible for selling all of Axcelis' CSI products in an assigned territory, industry segment, or account and successfully meeting revenue targets and other company goals.
• Technical and commercial proficiency with CS&I innovation roadmap (current and future products). Ability to communicate the integration of the product mix to maximize customer value & revenue potential.
• Provides accurate forecast visibility and timely addresses deviations that might affect current and future performance
• Aftermarket Product line/segment strategy definition, requirements analysis
• Demonstrate the ability to integrate high value products of innovation with spares, consumables, and repair.
• Collaborates with the extended regional sales team to combine new system sales with CS&I product for long terms agreements to protect and preserve aftermarket business.
• Assist in the development and deployment of account and territory plans, completing call plans, driving completion of CS&I product selling action items and acting as customer advocate towards internal Axcelis functions.
• Identify customer solution opportunities across all Axcelis CS&I products.
• Collaborate with Customer Satisfaction and Account Management to collect data and resolve high level problem maximizing CS&I solutions.
• Provide quantitative reports that align activities with revenue targets and the status of such for all CS&I product offerings (such as but not limited to used tools, upgrades, trainings, parts, spares, repair and other service contracts)
• Maintains updated system status (CRM) for all opportunities
• Participate in monthly CS&I Sales team meetings to ensure alignment between local sales activities and organizational direction.
• Customer escalation management/coordination as it relates to CS&I product sales
• Development of "voice of the customer" system and implementation of regional feedback in to the CS&I product line organization

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Bachelor's degree from four-year college or university and 5+ years related experience and/or training; or equivalent combination of education and experience. Degree preferred: Technical Degree, Master's preferred

Other Skills and Abilities
Travel on short notice. Percent of travel required up to 50%

Have a valid passport.

Have a valid driving license

Ability to read, write, comprehend and speak English sufficiently to perform job functions.

In depth knowledge of the worldwide semiconductor industry, global accounts, and Axcelis global support business. Axcelis product knowledge preferred. Ability to effectively operate word processing, spreadsheet, presentation and database software. Strong verbal and written communications skills required.

EQUAL OPPORTUNITY STATEMENT
It is the policy of Axcelis to provide equal opportunity in all areas of employment for all persons free from discrimination based on race, sex, religion, age, color, national origin, disability status, medical condition (including pregnancy), veteran status, sexual orientation, marital status, or any other characteristic protected by federal, state or local law. Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee to perform the essential functions of the position, unless the accommodation would create an undue hardship for the Company.