Job Description
Overview:
Thermal Supply is a Daikin Comfort Technology company in the Pacific Northwest. We have 23 locations in the PNW. Thermal is a wholesaler of heating, air conditioning equipment parts, refrigeration and supplies. This position is located in Billings, MT.
Overview: Responds to customer inquiries or complaints via the phone or in person at the branch sales counter regarding Thermal’s products or services. Assist customers by writing up orders, quotes, and providing additional information as required to make the sale. Determines best method to resolve problems to ensure customer satisfaction and adherence to Thermal’s policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures and or resolution of problem. Follows up, either verbally or in writing, to ensure customer satisfaction. Must be knowledgeable of Thermal’s policies, procedures, practices, products, and services.
Responsibilities:
Overview: Responds to customer inquiries or complaints via the phone or in person at the branch sales counter regarding Thermal’s products or services. Assist customers by writing up orders, quotes, and providing additional information as required to make the sale. Determines best method to resolve problems to ensure customer satisfaction and adherence to Thermal’s policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures and or resolution of problem. Follows up, either verbally or in writing, to ensure customer satisfaction. Must be knowledgeable of Thermal’s policies, procedures, practices, products, and services.
- Execute all aspects of the counter sales function including order entry and answer branch phones
- Existing account management – call on occasion to check on customer satisfaction
- Serve as primary contact with accounts – develop excellent relationships
- Provide customers with product and delivery information
- Process purchase orders and requests for quotes
- Provide accurate information regarding availability of in-stock items
- Recommend alternate products based on cost, availability, or specifications
- Generate new and repeat sales by providing product and technical information in a
- Educate customers about features and benefits of products in order to improve product
- Keep current on competitive activity and pricing
- Supports and implements all Company promos with all customers
- Other tasks as assigned
- General knowledge of Refrigeration/HVAC wholesale experience
- Product knowledge and understanding of the Refrigeration and HVAC industries
- Comprehends Thermal’s Inside Sales, Warehouse, and delivery functions
- Excellent knowledge of the products that Thermal Supply sells
- Excellent verbal and written communication skills
- Ability to multitask
- Shows good judgement and demonstrates calmness under pressure. Excellent computer knowledge including Microsoft Office and Proactive, self-motivated and willingly seeks opportunities to benefit Thermal Supply
- Positive approach towards customers and fellow staff members
- Thinks creatively and identifies sales opportunities
- Able to communicate with customers in person or on the phone
- Good organizational skills
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