Job Description

Company Introduction

Finlandia Natural Pharmacy & Health Centre (Hereafter called "Finlandia," https://finlandiahealthstore.com/) has been proudly serving customers for the last 50 years. We are a pioneer in the natural health industry, and we are looking for motivated individuals to join our team!

At Finlandia, our goal is to help our customers achieve their health and wellness objectives. We have a team of passionate and knowledgeable professionals: registered holistic nutritionists, naturopaths, herbalists, homeopaths, and pharmacists. Finlandia is known for bridging the gap between traditional and alternative medicine.

Finlandia has an onsite compounding facility, an herbal dispensary, a comprehensive collection of homeopathic remedies, and carries a series of private label supplement products.

We are currently looking for a Sales Consultant! As a Sales Consultant, you will be assisting customers in optimizing their health using your knowledge in natural supplements, herbal products, and skin care.

Duties and Responsibilities

Provide expert guidance and advice on health protocols and supplements to support customers individual health needs;
Select and recommend specific products and services based on customer needs and requirements;
Provide excellent customer service by ensuring that customer questions, concerns, and issues are addressed in a professional manner;
Establish and nurture positive relationships with existing customers and potential customers to facilitate sales;
Monitors and maintains customer service requests in person, over email, and by phone;
Ensure that product shelves are stocked, organized, and presented neatly;
Maintain a clean, organized, and visually appealing store environment;
Work and co-operate within a multi-department setting with Pharmacists, Herbalists and Skincare specialists;
Refer customers to health practitioners within and outside of Finlandia Health Store and Pharmacy.

Skills, Experience, and Qualifications

Educational credentials or relevant work experience in one or more areas of natural health. Examples of relevant education: Registered Holistic Nutritionist, Naturopath, Homeopath or Herbalist, Bachelor’s Degree in Health Sciences, etc.
At least one year of experience in a retail sales or customer service role
Excellent sales and customer service skills
Knowledge of sales techniques, customer relationship management, and retail business processes
Ability to work diligently in a fast-paced retail environment with a high volume of customers
Goal oriented and self-motivated
Strong interpersonal and communications skills, both verbal and written
Ability to build and maintain positive relationships with customers and team members
Desire to learn more about natural health and supplement industry through product training, personal research, and keeping up with market trends
Self-starter and able to work independently as well as part of a team
Availability to work during the weekend
Additional languages considered assets

Salary and Benefits