Job Description

As an Account Manager, you will be providing exceptional customer service to our clients (other companies) while focusing on order management through the entire lifecycle - from order receipt and entry to product delivery and invoicing.

To be successful in this role, you must enjoy working in a fast-paced work environment! We are looking for highly motivated team members who demonstrate reliable attendance and a strong work ethic. We provide the training, mentorship, and opportunities for growth.

Supervisory Responsibilities:

None

Duties/Responsibilities:

Responding promptly to customer inquiries via telephone, email, online chat, or in-person providing the highest level of customer support
Uses knowledge of assigned accounts, becoming an expert with the clients' market trends, products, and our services, or another designated area of expertise to answer inquiries
Proactively manage, analyze, monitor, and maintain successful KPIs (Key Performance Indicators) for all assigned accounts.
Ensures that appropriate actions are taken to resolve customers' problems and concerns
Manages and maintains customer accounts records with details of order status and fulfillment, inventory, inbound/outbound, returns/replacements, interactions, inquiries, complaints, or comments
Partners with warehouse operations, IT, sales, and Finance to define customer expectations, recommend solutions to internal teams and clients to meet their requirements.
Manages the Service Level Agreement compliance and other contractual agreements and requirements
Manages and ensures a successful onboarding process of new customers by providing extraordinary customer service and guidance to proactively collecting all required information, reviewing, delivering project manual
Coordinates and communicates with warehouse operations, IT, sales, and finance, and other internal team members of new and currents projects
Document and update internal customer SOPs based on client interaction.
Performs other related duties as assigned.

Required Skills/Abilities:

Bilingual English/Chinese - Required
Excellent verbal, written communication, active listening, and attention to detail skills
Excellent customer service, organizational, and time management skills
Ability to meet deadlines
Strong analytical and problem-solving skills
Proficient with PC applications - MS Office (Word, Excel, PowerPoint, Outlook) required.
Proficiency with computerized distribution systems

Education and Experience:

Bachelor's degree preferred.
Excellent proven work experience with Account Management, Customer service, or Sales.
1+ years of relevant experience with 3PL or E-commerce

About BEST Inc. US

BEST INC. US, also known as Best Logistics Technology Co., LTD, is one of Asia's largest 3rd party supply chain providers. Founded by a leading team of Technology and Supply Chain experts, all of our services are integrated through a cloud-based platform to make our client experience as seamless as possible. With operations in transportation logistics, fulfillment, and supply chain.

In 2015 we launched our US fulfillment services to provide international assistance to all our clients. We enjoy partnering with our clients to deliver a world-leading operational experience that they can depend on.

In 2017 we went public on the New York Stock Exchange under NYSE: BEST Inc.

Company's website

www.best-inc.us

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits: