Job Description
Company Profile78 years and countless innovations later, JCB is the world’s largest privately-owned manufacturer of construction and agricultural equipment. At 22 plants spanning four continents—and countries including the United States, the United Kingdom, India and Brazil—JCB manufactures a range of more than 300 products including Loadall telescopic handlers, backhoe
loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, Access
aerial work platforms, rough terrain forklifts, and Fastrac tractors.
JCB people are at the heart of our business and as a family owned business we answer to our customers, not a group of shareholders. That freedom allows us to concentrate on developing the latest technologies and incorporating them into our equipment. We focus on what our customer needs on the jobsite – a machine that holds up in the toughest environment and increases their productivity.
At JCB, we stand behind our products – and our name.
Position Summary
This position is a fantastic opportunity to join the growing JCB Dealer sales team, reporting directly to the North American Sales Manager. The role will task the candidate to demonstrate their selling skills while developing a wider skills base in negotiation, problem solving, CRM system use and large account management.
The applicant will be the primary point of contact between our regional sales teams, dealers, our company HQ in Savannah GA. This individual will gain experience in the full sales process from lead generation to machine delivery; qualifying sales leads, hosting customers, facilitating JCB dealer order changes, and managing delivery requests. This individual will be able to accept ownership for in bound and out bound communication, effectively manipulate complaints and inquiries keeping customer satisfaction at the core of every decision and behavior. The candidate will ensure dealer inquiries are given personalized attention and are treated as a priority.
Major Tasks, Responsibilities & Key Accountabilities
- Generate qualified leads for JCB dealers via calls, live chat, and email
- Handle all dealer inquiries and responds within twenty-four hours
- Serves as a primary point of contact for the field sales staff to resolve order inquiries
- Supports Dealer Sales “open houses” and events
- Performs projects for the Dealer Sales Team as required
- Conduct regular traction meetings to focus on individual development
- Bachelor’s or Master’s degree in business or a related field
- Must pass any drug test, background check and any pre-employment testing as applicable
- Experience in sales or marketing
- Knowledge of customer support systems/procedures or channels of distribution
- Salesforce usage
- Customer oriented due to considerable amount of customer contact
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Ability to perform multiple tasks while maintaining a sense of urgency
- Excellent problem-solving skills – innovative and creative thinking with an ability to think outside the box
- Strong interpersonal and relationship management skills
- Effective oral and written communication with an emphasis on phone skills
- Flexible and thrive in a fast-paced work environment
- Identify and succinctly report emerging and evolving trends and customer/dealer feedback beyond fixed metrics
- Likes to work hard and has a thirst for knowledge
- Active listener
- Both office environment and occasionally manufacturing/factory environment
- Subject to noise and temperature changes
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to:
- Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- The employee is occasionally required to stand and walk.
- The employee must frequently lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.
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