Job Description
Overview:
WHAT IS THE OPPORTUNITY?
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
What you will do
Benefits and Perks
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
MANAGER MORTGAGE BANKING
WHAT IS THE OPPORTUNITY?
Lead the U.S. mortgage and home equity businesses for CNB and RBC including national sales, operations, secondary/capital markets, servicing and across retail, correspondent and consumer direct channels. Accountable for driving P&L growth and balance sheet optimization, significantly improving compliance and risk management, and leading the construction of the technology stack, while ramping CRA/Fair Lending initiatives, salable secondary markets production and reimagining the customer experience aligned with the brands and organizational culture.
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
What you will do
- Lead an Inside Sales team that supports 5 internal lines of business – CNB Entertainment, Private Banking and PBB, along with RBC Wealth and RBC Bank.
- Manage an efficient and highly automated Operations team composed of mortgage processing, underwriting, closing, post close/QC and other support functions for both portfolio and salable loan production.
- Build and scale the following new sales channels: a Retail channel sales force across all Bank markets, a centralized Consumer Direct sales team, and a Correspondent Lending division.
- Oversee development, pricing and management of mortgage and residential lending products
- In collaboration with Information Technology, determine the automation needs and oversee selection, design and implementation of new loan origination system components
- Oversee the sale of loans into the secondary market and the management of mortgage servicing rights
- In collaboration with Credit, monitor and manage the overall credit quality of the mortgage banking portfolio
- Create and execute the annual strategy and budget
- Monitor mortgage loan servicing processes and any coordination necessary with outsourced servicing providers
- Develop and execute client satisfaction measurement protocols, tracking and reporting to all internal and external stakeholders and regulators as appropriate
- Attract, retain and develop talent including hiring, performance evaluations and compensation decisions
Must-Have*
- Bachelor's Degree or equivalent
- 15+ years of senior management experience in the mortgage banking industry with strong aptitude for mortgage sales, operations, secondary marketing, CRA/Fair Lending and wealth management banking.
- 10+ years of senior management experience with a focus on setting and exceeding goals and performance objectives
- Experience with U.S. and Canadian prudential regulators specific to mortgage banking
Skills and Knowledge
- Deep understanding of mortgage banking processes and functions with a mindset of continuous process improvement
- Strong leadership abilities and strategic management skills
- Proven history of achieving business results in a positive, results oriented, and “can-do” culture
- Successful track record in hiring, developing and raising the performance of a team with a coaching and partnering mentality
- Ability to establish priorities and to build a culture of accountability and ownership on the team for high levels of performance across all market cycles
- Strong analytical, decision-making and problem-solving skills
- Highly developed communication and interpersonal skills
- Highly effective in developing and maintaining peer and executive-level relationships
- Master’s in Business, preferred
Compensation
Starting base salary: $0 - $0 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
- To be considered for this position you must meet at least these basic qualifications
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
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