Job Description
Description
Skill Struck empowers educators and schools by offering computer science education at every grade level. We make coding engaging and accessible to all student demographics, especially under-represented groups in tech. We are known, not only for our computer science curriculum but also for our focus on equity in education.
Our mission is to inspire creators, grow problem solvers, and strengthen communities.
Skill Struck is looking for a Director of Customer Success to lead the team focused on the adoption and retention of our product with our partner school districts. In this role, you are assisting CSM’s to be a part of the teacher and administrator journey through onboarding, implementation, adoption, and renewal. Your main goals are to ensure customers have an impactful experience with our platform that helps them reach their learning goals. The ideal candidate will be someone with experience with different Customer Success organizations in K-12 Schools.
There will be 20-30 days of travel during the year. We are looking to onboard for this position in early May of 2024.
Responsibilities
- Collaborate with cross-functional teams including Sales, Product, Marketing and Support. There is a high interaction with the sales department given this role is a revenue-driving position
- Manage, mentor, and grow a team of 5 CSM’s. All with varying degrees of experience in the industry and CX practices
- Oversee recurring revenue metrics that align to sales goals and fully build out OKR’s and KPI’s attached to these
- Ensure and manage data reporting for customer adoption and usage, and assist CSM’s in delivering these data reports
- Strengthen our existing foundation of processes regarding customer touch points
- Continuously self-educate about Skill Struck's products and solutions and the K-12 competitive landscape
- Come with a consultative approach and mindset to address problems and find solutions in the K-12 space
- Maximize renewals and expansions to exceed retention goals for the customers entrusted to your care
- Build relationships with top segment accounts
Qualifications
- 3-4 years in Customer Success/Account Management/Support experience in a SaaS organization
- Previous experience in education is also encouraged
- Able to operate in a highly efficient manner by multitasking in a fast-paced environment
- Excellent planning, organizational, and prioritization skills
- Managed and owned projects, initiatives/team members
- Exceptional technical skills; like learning new software and techniques
- Conveys complicated information in written and verbal communication that is simple, clear, concise, professional, and friendly.
Commitment to equity and belonging: At Skill Struck our mission is to create opportunities for all students to develop technical skills, we know that we have a responsibility to make computer science education more accessible for underrepresented groups. We also believe in the importance of creating equitable opportunities in the workplace and are constantly striving to increase diversity on the Skill Struck team.
Benefits: Unlimited PTO, Medical Insurance, Dental Insurance, HSA, Generous Paid Holidays, Remote Work Environment, Equity
Job Type: Full-time
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account employer matching
- Paid time off
- Eyewear insurance
- Work from home
Schedule:
- Monday to Friday
Accessibility:
This position mostly comprises computer work. The candidate must be able to sit for long periods of time, use a keyboard and mouse, and work at a desk for extended periods of time. Though on rare occurrences it may happen, the candidate may also need to lift up to 25 pounds. Some travel may be required, by car and/or plane, which may result in lifting more weight where applicable. Skill Struck will make reasonable accommodations for employees upon request.
Skill Struck provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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