3PL Account Manager

Job Description

Company Overview:

Join Stride Logistics, a leader in third-party logistics (3PL) solutions, dedicated to optimizing supply chains through technology and exceptional customer service. We specialize in providing efficient, reliable logistics operations for clients across a variety of industries.

Position Overview:

We are seeking a 3PL Account Manager to oversee day-to-day operations for assigned client accounts, ensuring smooth handling of orders, shipping issues, and customer inquiries. This role requires someone highly organized and adaptable, capable of coordinating shipments, solving problems on the fly, and learning Warehouse Management System (WMS) software quickly. As the main point of contact for clients, the ideal candidate will build strong relationships and drive customer satisfaction.

Key Responsibilities:

• Oversee daily orders to ensure all shipments are processed and dispatched on time.

• Coordinate with operations teams to troubleshoot and resolve shipping delays, inventory issues, or order discrepancies.

• Handle customer inquiries and proactively address problems to maintain a high level of client satisfaction.

• Monitor WMS software and maintain accurate order and inventory records.

• Collaborate with internal teams (warehouse, IT, and sales) to implement tailored logistics solutions.

• Identify growth opportunities by upselling additional services and suggesting process improvements.

• Track and report on KPIs, ensuring compliance with service-level agreements (SLAs).

• Stay informed about industry trends to anticipate client needs and provide strategic insights.

Requirements:

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.

• Experience in account management or logistics operations, ideally within a 3PL environment.

• Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced setting.

• Familiarity with WMS software or the ability to learn quickly.

• Excellent communication and negotiation skills for client and vendor interactions.

• Proficiency in CRM software and Microsoft Office Suite (especially Excel).

• Self-motivated, with a customer-first mindset and attention to detail.

Why Join Us?

• Collaborative Culture: Work with a team committed to innovation and growth.

• Career Growth Opportunities: Develop expertise in logistics and operations with potential for advancement.

• Impactful Work: Play a key role in ensuring seamless operations and client success.

• Diversity and Inclusion: We welcome applications from all qualified individuals.

To Apply:

Send your resume and cover letter to hello@stridelogistics.us

Job Type: Full-time

Pay: From $18.00 per hour

Schedule:

• 8 hour shift

Work Location: In person

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