Account Manager

Summary:

The Account Manager position is a mid-level position. Primary responsibilities include being an expert in the day to day operations of their primary account. They manage all aspects of their assigned accounts. Perform tasks as required by Management.

Essential Duties and Responsibilities:

The duties of the Program Manager include, but may not be limited to the following:

• Actively listen to our customer inquiries to deliver an overwhelming sense of customer satisfaction.
• Prepare, track, and maintain log of all quotations for primary account.
• Track all contract reviews for primary account to ensure proper launch timing and implementation.
• Maintain new business forecast for their assigned accounts.
• Review and enter purchase orders and material releases.
• Make limited sales calls on assigned accounts
• Interact with external customer websites and programs.
• Review and coordinate all changes to material pricing programs.
• Communicate customer requirements throughout Ramco.
• Facilitate and disperse customer operational requirements to appropriate Ramco departments.
• Internal order expediting, both prototype and production.
• Complete additional tasks or projects as directed by Management.
• Must be familiar with the requirements of and comply with TS16949.
• Abide by the guidelines and embrace the principles of the Ramco employee manual.

Supervisory Responsibilities:

• None.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Organization Must be able to organize information originating from multiple sources. Process this information across multiple systems. Develop standard reports.
• Customer Service manages difficult or emotional requests for information (internal and external customers); responds appropriately to requests for service and assistance.
• Problem solving Identifies and resolves problems in a timely and efficient manner; gathers and analyzes information skillfully.
• Math Skills Must be able to calculate gross margin percentage across multiple parts. Understand and calculate effects of material price increases, price reductions, and operational cost as a percentage of sales.
• Organizational Support Follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values.
• MRP Understands basic MRP and inventory planning.
• Oral Communication Speaks clearly, confidently and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Written Communication Writes clearly, accurately and informatively; presents numerical data accurately and effectively; is able to read and interpret written technical information.
• Teamwork Contributes to building a positive team spirit; shares knowledge and experience.
• Diversity Shows respect and sensitivity for cultural differences; promotes a tolerant, respectful and harassment-free environment.
• Ethics Maintains confidentiality; works ethically and with integrity; upholds personal and organizational values.
• Professionalism Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments; continuously strives to increase knowledge and skills.
• Quality Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality; is not satisfied with anything less than 100% conformance with all requirements.
• Quantity Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly while maintaining quality of work.
• Safety and Security Observes safety and security procedures; reports potentially unsafe conditions and security issues.
• Adaptability Able to deal with frequent change, delays, or unexpected events.
• Dependability Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with alternate plan; shows a willingness to perform any task required to meet the companys goals and objectives, and its commitments to its customers.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• Bachelor Degree preferred.
• Microsoft Office proficiency required.
• Experience in the fastener industry or related industry required.
• Experience with inside sales or customer service required.
• Experience with the requirements of the automotive and/or heavy truck industries a plus.

Physical Demands:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, up to 35 pounds may be required. This requirement may be modified in certain cases to accommodate individuals with all other qualifications, but with physical limitations.

Work Environment:

The work environments described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made enable individuals with disabilities to perform the essential functions.

• General office, laboratory, shop and warehouse environment with varying climates.
• Some exposure to oils, greases, cleaning fluids and dust/dirt.

Updated job description submitted.