Manager, Member Success

Job Description

HealthPRO is Canada’s group contracting provider for healthcare.

We put decades of knowledge and the purchasing volumes of more than 1,300-member healthcare facilities across Canada to work.

Our members count on us to reduce the cost of high-quality products and services they use, improve patient safety, help maintain assurance of supply and pursue new ideas and innovations.

The outcome is unprecedented buying power and market influence for Canadian healthcare facilities.

HealthPRO provides a comprehensive salary and benefits package including enrollment in a competitive pension plan.

HealthPRO Canada's corporate office is located in Oakville, ON.

Job Description

As Manager, Member Success, you'll lead, nurture, and expand member relationships, ensuring their success in achieving supply chain objectives. Immersed in understanding member needs, you'll identify opportunities and recommend innovative solutions. The ideal candidate is a business-minded, customer-centric individual with an entrepreneurial spirit, taking ownership of your territory. Your proactive approach will drive strategies for success, contributing to positive outcomes for Members and the patients they serve.

Responsibilities:

• Proactively anticipate and address evolving member needs, fostering long-term partnerships.
• Innovate and initiate solutions to create value for members and HealthPRO Canada.
• Develop and execute comprehensive account management plans for growth, member satisfaction and success.
• Drive business development by identifying and pursuing growth opportunities.
• Collaborate with internal teams to tailor solutions aligned with member needs and industry trends.

Core Competencies:

• Strategic Leadership: Demonstrate an analytical and innovative mindset, adapting to industry changes and leading change management activities.
• Effective Communication: Strong verbal and written skills for seamless interaction with members, suppliers, and internal teams.
• Proactive Problem-Solving: Anticipate and address challenges before they become issues.
• Relationship Building: Cultivate and maintain lasting partnerships with members.
• Accountability and Planning: Develop and execute strategic plans aligned with client and company objectives.
• Entrepreneurial Mindset: Proactively identify and pursue new business opportunities within the province of Alberta.
• Collaboration and Customer-Centric Approach: Collaborate effectively with internal teams, maintaining a customer-centric focus on supporting members.

Requirements:

• Must be located in Alberta.
• Minimum 5 years of relationship management experience.
• Strong communication and presentation skills.
• Proven project management abilities.
• Excellent English language skills
• Regular travel within Alberta, and to Ontario is required.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Wellness program
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Do you have a minimum of five years of experience in managing stakeholders' relationships?
• What is your desired salary expectations (range annually)?

Work Location: In person

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