Inside Sales Agent (Call Center)

Description:

Summary:

We are seeking highly motivated and results-oriented individuals to join our team as Inside Sales Agents in our call center. The Inside Sales Agent will play a pivotal role in driving sales growth by handling both inbound and outbound sales calls. Additionally, they will be responsible for providing exceptional customer care to current customers. The ideal candidate will possess excellent communication skills, a passion for sales, and a strong commitment to delivering outstanding service.

Responsibilities:

• Inbound Sales Calls: Handle incoming sales inquiries from potential customers in a professional and persuasive manner. Identify customer needs, recommend products or services, and close sales to achieve monthly targets.
• Outbound Sales Calls: Proactively reach out to leads and prospects via phone to promote products or services, qualify leads, and convert them into sales opportunities. Utilize effective sales techniques to overcome objections and meet or exceed sales quotas.
• Customer Care Calls: Provide courteous and efficient support to existing customers by addressing inquiries, resolving issues, and offering solutions to enhance their experience. Foster positive relationships with customers to promote loyalty and retention.
• Daily Tasks: Perform routine administrative duties such as updating customer information, processing orders, and managing CRM databases. Ensure accuracy and completeness of all sales-related documentation and records.
• System Alerts: Monitor system alerts and respond promptly to any issues or notifications. Troubleshoot technical problems as needed and escalate complex issues to the appropriate department for resolution.

Requirements:

First and foremost your core values should align with ours:

• Aim For Delight-We say yes to customers & each other. We love to serve. WWCFAD
• Be Professional-Be an elite professional that customers & employees want to work with. Take pride in how you appear & act. Be on time, attentive, & enthusiastic. WWCFAD
• Fight For Simplicity-Keep it simple & consistent. Focus on how things should be done every time.
• Own It-Own the entire process through the final outcome. Your customers & teammates rely on you to follow through on all the details.
• Show Grit-Overcome obstacles & persevere with passion.
• GROW!-Growth is our purpose. Growing as people & growing our business.

Qualifications:

• Proven experience in sales, preferably in a call center or customer service environment.
• Strong persuasive skills with the ability to effectively influence customers and close sales.
• Excellent verbal and written communication skills, with a clear and professional phone manner.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using CRM software and other sales tools.
• Strong problem-solving skills and attention to detail.
• Flexibility to adapt to changing priorities and work schedules.

Education and Experience:

• High school diploma or equivalent required
• Previous experience in sales or customer service roles preferred.
• Familiarity with sales techniques and customer relationship management practices.

Working Conditions:

• This position operates in a call center environment.
• May require sitting for extended periods and using a computer and phone headset.

Benefits:

• Competitive salary and commission structure.
• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for career growth and advancement.
• Ongoing training and professional development programs.
• Positive and supportive work culture with a focus on teamwork and collaboration.