Job Description
IQVIA/MedTech, partners with medical device and diagnostic manufacturers, offering tech-enabled, outsourced commercial service teams and technologies. This includes contract clinical, field technical, inside sales and recall support. Our flexible model enables us to deploy and manage teams that expand and contract to meet our clients & customer-facing needs. Technology is wrapped around all of the offerings and program success is tracked and measured with our real-time business intelligence analytics. This provides our clients with critical insights into their most important resources - their people, patients, and customers.
Position Overview:
This role is responsible for coordinating and/or contacting key customers on medical device recalls.
This person is responsible for supporting voluntary product recalls. This person will own contacting affected customers, providing that customer with the upgrade, troubleshooting, and appropriately documenting their work.
Preferred Skills/Qualifications:
- Education: Preferred but not required – High School Diploma/GED/AA
- Customer service or other related experience preferred
- Polite, professional phone demeanor required
- Attention to detail and a quality mindset for documentation required
- Ability to follow direction
- Previous healthcare experience preferred
- Prior recall experience preferred
- Strong technical software skills required
- Ability to work remotely from a home office required; equipment is provided
- Ability to work PST business hours required
Position Responsibilities:
- Conduct outbound calls to notify potentially affected facilities
- Maintain appropriate level of confidentiality and a high level of professionalism
- Adhere to provided script and messaging protocols
- Data entry and management within provided database
- Strong documentation skills
- Provide customer feedback to corporate teams
Compensation:
Begins at $20/hr
Apply today if you are interested in joining a rapidly growing organization and a fun work environment!
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IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe
IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status
The potential base pay range for this role is $41,600 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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