Client Relationship Manager

Job Description

Established in 1994, TeksMed Services Inc. is a award winning Disability Management consulting firm, offering employers across Canada a complete solution to their occupational/non-occupational disability claims management needs. We focus on ability, not disability; provide fast, world-class health care, and assist in establishing an early and safe return to work.

Position Overview

TeksMed is looking for a dynamic individual to join our team as a Client Relationship Manager (CRM). This role reports directly to the Team Manager. Daily responsibilities include managing the assigned client portfolio and ensuring that client satisfaction and retention are top priorities. A primary focus is to maintain a positive client relationship with regular communication and correspondence via email, telephone, online or in-person visits. A valid driver's license and access to a reliable vehicle are non-negotiable must-haves.

Client Care Responsibilities

• Maintain records of client interactions such as recording details of discussions, comments, meetings, requests, and other relevant information by ensuring accuracy and inclusiveness
• Prepare, arrange and present detailed and accurate reports for clients
• Prioritize client interaction and visitation by the value segment
• Return all client calls within 24 hours
• Handle day-to-day client services functions for the assigned client portfolio
• Address client concerns and remedy the situation by finding an appropriate resolution
• Actively seek growth opportunities within the assigned client portfolio and execute sales
• Solicit client testimonials
• Update, organize and gather data from the internal claim management system as well as various provincial compensation board sites
• Setting up new client accounts within TeksMed systems and developing the necessary documents and materials for process implementation
• Coordinate client meetings and report schedules
• Correspond with the various compensation boards

Qualifications

• Post-secondary education or equivalent relevant experience
• Proven critical thinking and problem-solving abilities
• Ability to source, interpret and present data in a comprehensive way
• Excellent verbal and written communication skills, along with presentation skills
• Strong time management and organizational skills
• Demonstrated computer software skills and strong knowledge of Microsoft Office
• Ability to work independently and as a part of a team
• Must have a valid driver’s license and access to a reliable vehicle

Operational Knowledge

• Knowledge of how to promote and explain service based products
• Understanding of TeksMed products, services, and benefits
• Exercise basic math logic and reasoning to assist in the negotiation
• Recognize the processes for providing quality client care services

Job Types: Full-time, Permanent

Salary: $45,000.00-$55,000.00 per year

Benefits:

• Automobile allowance
• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Chilliwack, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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