Job Description

Be a Customer Success Hero! Join Our Growing Aviation Training Team.

CTS is a leading provider of online aviation training solutions, helping aviation industry professionals around the globe. We're passionate about customer success and building a fun, collaborative team.

Our mission is to deliver exceptional service and continuously improve our Training as a Service (TaaS) model. Join us in shaping the future of aviation training!

We're looking for someone who will not only add to our culture, but someone who really wants to get in over their head at times and make a little dent in the CTS universe. If you're a positive person who loves to help others and strives to be the best they can be, then we want you on our team!

The Role:

As a Customer Success Specialist, you'll play a vital role in building and maintaining strong relationships with your customers. From pre-sales to ongoing account management, you'll be the primary point of contact, ensuring their needs are met while providing exceptional service. Success in this role can be found through accomplishing the following:

Cultivate and manage client relationships to maximize the value of our products.
Become a trusted advisor, guiding customers through onboarding, training, and ensuring ongoing success (defined as "when the client achieves their desired result though their relationship with us").
Provide prompt and professional support to customers via phone and email and accurately document each client interaction in our CRM software (Zoho).
Identify and address customer concerns, proactively identify customer needs and recommend solutions that maximize the value they receive from CTS.
Collaborate with internal teams to ensure customer success strategies are implemented effectively and provide a seamless customer experience.
Take ownership of projects and initiatives, demonstrating initiative and autonomy.
Contribute to the development and implementation of innovative customer success strategies.

Who you are:

A problem-solving rockstar who thrives on building relationships.
A natural communicator with a positive and can-do attitude.
Detail-oriented with a knack for exceeding customer expectations.
Excited to learn about the aviation industry, our clients needs, and to make a real impact to their training objectives.
You can deliver a customer service experience that leaves them with a want and desire to call and chat with you, to ask for you by name, and to place you on their Christmas card list or feel compelled to send you a popcorn tin or something from Harry and David.

What we offer:

Supportive and fun work environment
Competitive salary and benefits
Opportunity to make a difference in the aviation industry
Growth potential within a growing company

If you're ready to join a dynamic team and make a difference in the aviation industry, we want to hear from you! Apply today and tell us why you'd be a great fit for the role and a valuable member of the CTS team!

Job Type: Full-time

Pay: $16.00 - $23.00 per hour

Benefits: