Wholesale Account Manager - Remote

Position Overview:

Essential Functions of the Role:

• Maintain open channels of communication with internal and external parties to ensure superior customer service.
• Work directly with underwriting and external broker partners on conditions, documents and questions.
• Complete pre-underwriting reviews, FHA/VA checks, organize imaged documents, order servicing and data entry of key loan information into Encompass.
• Provide daily and weekly updates to the management team.
• Other duties as assigned.

Essential Knowledge/Skills/Abilities:

• Extensive knowledge of FHA, VA and Conventional loan programs
• Knowledge of Desktop Underwriter guidelines
• Thorough knowledge of various property types, including, but not limited to, SFR, Condos and PUDs
• Well-developed understanding of mortgage processing, underwriting and closing procedures
• Ability to identify and anticipate needs
• Proven ability to prioritize and multi-task
• Excellent time management skills
• Ability to work across organizational boundaries
• Advanced problem solving capabilities
• Strong written and verbal communication skills
• Works well with little direction

Experience Requirements:

• At least three years of front-line processing experience; wholesale experience preferred.
• Experience with Encompass preferred.

Education/Licensing Requirements:

• Associate’s degree or equivalent work experience in residential mortgage lending.

Working Conditions:

• Fast-paced environment.
• Requires normal vision (corrected) both close and distant.
• Requires normal hearing levels (corrected).
• Requires working at a desk to use a phone and computer for extended periods of time.
• Requires sitting, bending.
• Works effectively with frequent interruptions.
• Lifting requirements of 10 lbs. occasionally.
• Minimal travel <5%.

Compensation Rate: $28 - $32/hour