Job Description

Position Overview:
The Sales Engineer will work closely with the Account Manager (formerly Business Development Manager) to develop and maintain strong relationships with new and existing customers. This role requires a blend of technical expertise and interpersonal skills, as you’ll be responsible for understanding customer needs, providing technical consultation, and ensuring our manufacturing capabilities align with their requirements. You will be instrumental in growing the business by engaging directly with customers, both over the phone and in person, to build trust and ensure long-term partnerships.

Key Responsibilities:

● Customer Engagement: Initiate and maintain conversations with customers, both current and prospective, to understand their needs and propose technical solutions. Build strong, trust-based relationships through effective communication in person, via phone, and email.

● Technical Consultation: Serve as the primary technical resource for customers, translating their needs into feasible machining solutions that meet technical and budgetary requirements.

● Solution Development: Collaborate with the production and engineering teams to develop tailored solutions for customer projects.

● Quoting & Estimations: Provide detailed technical input to support accurate job estimates, including materials, timelines, and production resources.

● Collaborative Sales Development: Work hand-in-hand with the Account Manager to develop and strengthen relationships with new and existing customers, aligning technical solutions with overall business objectives.

● Process Improvement: Partner with internal teams to standardize and improve quoting, estimating, and production processes, focusing on efficiency and customer satisfaction.

● Industry Knowledge: Keep up-to-date with CNC machining advancements and industry trends to ensure that Machine Time’s offerings remain competitive and cutting-edge.

Qualifications:

● Bachelor’s Degree in Engineering, Mechanical Engineering, or a related technical field.

● Experience in a technical sales at least 2+ Years, engineering, or manufacturing role, with CNC machining experience preferred.

● Strong understanding of manufacturing processes, particularly CNC machining, and the ability to explain these processes to both technical and non-technical audiences.

● Excellent verbal and written communication skills, with the ability to hold meaningful conversations that build and strengthen customer relationships.

● Proven experience in quoting and estimating jobs in a machining or manufacturing environment.

● Ability to work collaboratively with internal teams and the Account Manager to ensure seamless customer experiences.

● Proficiency in Microsoft Office and CRM software; experience with JobBOSS2 and/or QuickBooks Online is a plus.

● Strong problem-solving skills and a proactive, customer-focused mindset.

Preferred Qualifications:

● Knowledge of ITAR, AS9100, or similar regulatory frameworks.

● Familiarity with ERP and CRM systems for tracking sales processes and managing customer data.

● Experience working in growing businesses or startups.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits: