Job Description

We are seeking a motivated and tech-savvy Client Guide to join our team as a Payment Processing and POS Account Manager in the West Palm Beach area. This role is perfect for a disciplined, self-starting college graduate with prior sales experience who thrives in a fast-paced environment, enjoys working independently, and excels in customer relations.

Key Responsibilities:

Account Management: Manage and support client accounts in payment processing and POS systems, ensuring a smooth experience for our clients.
Customer Retention: Address client concerns with professionalism, particularly regarding credit card disbursement delays. Retain clients with excellent service and problem-solving skills.
Customer Service: Assist clients in understanding their fees, provide clear explanations, and offer solutions to minimize costs.
Technical Support: Help clients set up and troubleshoot payment processing and POS technology.
Cold Calling & Visits: Conduct cold calls and schedule on-site visits with clients. Make at least 10 visits per day, focusing on relationship-building and retention.
CRM Management: Track all visits and interactions in the CRM, ensuring accurate and timely data updates.
Reporting & Analytics: Analyze data to identify trends, provide insights to clients, and improve customer experience.
Travel: Regular travel within the South Florida region, especially around the West Palm Beach area, to visit clients on-site.

Compensation:

This role offers a base salary with the potential to earn commission after adding an account value equal to or greater than your base salary.
Once this threshold is met, you'll have access to uncapped commission, allowing for significant earning potential as you grow your portfolio of payment processing customers.

Qualifications:

Bachelor’s degree required (preferred majors include Finance, Business, Mathematics, or related fields).
Prior sales experience required, with a proven track record in managing accounts and cold calling.
Strong technical skills, with proficiency in payment processing technology and POS systems.
Excellent math skills for analyzing fees and transactional data.
Self-motivated, able to work independently without constant supervision.
Customer service skills with a proven ability to manage challenging customer interactions.
Strong Communication: Clear, effective communication skills to work with both tech-savvy and non-technical clients.
Resilience: Ability to handle tough conversations with clients, particularly in retention scenarios.
Willingness to travel regularly for client meetings and make 10 visits daily.

Benefits: