Job Description
HUB Financial Services provides insurance products and services to financial institutions. We enjoy the resources and structure of HUB International, one of the world’s largest insurance brokers, while maintaining a tight-knit and fun local office culture.General Description (SUMMARY, Scope, Purpose)
The role of the Claims Adjuster is to handle the complete adjudication of Collateral Protection Insurance claims; act as a liaison between the carrier and the representative and/or end client; be a strong advocate for the client; be a consultant to the client on claim issues. Ideal candidates must possess strong conflict management skills, great attention to detail, ability to work within a team environment, and successfully work an independent hybrid schedule with minimal supervision.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Work with accounts to ensure efficient, prompt and smooth flow of handling of all claims, ensuring that established processes are followed.
Must be able to work a hybrid work schedule. (e.g. work on-site 2-3 times per week subject to change)
Provide guidance to client as to claim process along with direction regarding likely outcome and timelines.
Effectively liaise with carriers and representatives through claim process.
Accurately interpret policy language
Conduct investigation and determine applicable coverage per loss.
Research and answer coverage questions of varying difficulty.
Maintain claim files, diary, and/or record keeping, etc. in a timely manner.
Must be able to handle claims under multiple loss types simultaneously.
Provide excellent Customer Service to all our clients.
Review and audit files regularly.
Answer incoming phone calls within specified time frame.
Work with team on the accurate and timely filing of claims.
Identify potential opportunities to improve operational efficiency and communicate with management.
Setting educational goals to improve personal performance/continuing education for license if required.
Perform other duties that may be assigned from time to time within and outside of the Claims department to support HFS’s overall business needs and goals.
Other duties that may be assigned from time to time.
Minimum Knowledge, desired skills & experience:
REQUIRED SKILLS AND EXPERIENCE
Experience in the auto insurance industry required.
A minimum of 5 years of claims adjusting experience required.
Claims handling experience and working knowledge of auto and mortgage lender placed or force placed/Creditor Placed Insurance (CPI) required.
Prior experience in the mortgage industry with Real Estate Owned (REO) or foreclosed/Lender owned properties preferred.
Intermediate to Advanced Level of Microsoft Office Suite (e.g. Word, Excel, and Outlook)
Basic math skills.
Successful experience working independently with minimal supervision.
Advanced critical thinking and problem-solving skills.
Strong understanding of state statutes and regulations regarding claim handling practices.
Must pass required background check.
education requirements
Requires a high school diploma or GED
Licensing or certification Requirements
TX Property and Casualty adjuster license required.
Obtain additional P&C adjuster licenses in appropriate states within 30 days of hire if applicable.
PHYSICAL DEMANDS
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequent use of computer monitors, keyboard, and mouse
Sitting for long periods of time
Able to speak, see, hear, and engage with other people and / or objects.
QUALIFICATIONS
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.
Department Account Management & Service
Required Experience: 5-7 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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