Client Relations Specialist

Client Relations Specialist |Utilimaster |Bristol, IN (North)

Regular Employee | Salary Exempt

Who we are

At The Shyft Group we are driven to deliver, and as the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis brings people, goods, and services where they need to be.

We are strengthened by nine industry-leading brands - Utilimaster®, Blue Arc™ EV Solutions, Royal® Truck Body, DuraMag®, Magnum®, Strobes-R-Us®, Spartan® RV Chassis, Red Diamond™, and Builtmore™. Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, and every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road — for an experience that is safer, more satisfying, more rewarding all around.

With 50 years and millions of miles behind us, we continue to charge forward — leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune’s 100 Fastest Growing Companies.

What you’ll do

As the Client Relations Specialist for Utilimaster (A Shyft Group Brand) based at our facility in Bristol, IN, you will be accountable for providing critical sales support to our Upfit Services team and managing up to $5M transactions with Fortune 100 clients.

In this role, you will be pivotal in ensuring that the project stays on track and meets client expectations, while constantly looking for opportunities to achieve incremental sales within assigned clients. In addition, you will be the front-line sales contact for clients on all matters related to new and upcoming orders, and the single point contact for the client on order status from order to cash.

You will also:

• Develop quotes with engineering, materials, and pricing teams
• Respond to client(s) with quick turnaround times for new business requests
• Manage end-to-end order processing for both existing and potential clients
• Oversee the entire customer journey through various company systems
• Process purchase orders and manage product and customer-supplied item deliveries
• Administer builds and invoicing, handle change orders, and ensure timely delivery to clients
• Build and nurture strong relationships with assigned clients
• Foster continuous development and understanding of your clients’ needs
• Respond to all sales-related inquiries promptly and efficiently
• Collaborate with engineering and customer support to ensure clear communication and fulfillment of commitments made on behalf of the company
• Promote a Continuous Improvement mindset amongst your team and clients
• Seek opportunities to enhance the client experience, increase revenue, and streamline or automate strategic processes
• Accurately capture customer orders and relevant sales/VIN information in all company systems
• Coordinate on-site visits for clients at the company, including developing agendas, organizing vehicle reviews, scheduling plant tours, and more
• Strive to position the company as the preferred supplier and ensure seamless and easy business interactions

Take a few minutes to learn more about The Shyft Group, Utilimaster, and Bristol, IN by exploring the Learn More section below.

• Associate degree and three or more (3+) years of inside sales expertise within a B2B sales environment
• Bachelor’s degree (Preferred) with a technical background
• Fleet or truck Upfitter/Upfitting experience (Preferred)
• A reputation for being attentive to detail
• Customer focus with mindset of same time response turn-around
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Proficiency with Microsoft Office
• A history of planning and managing multiple projects and meeting deadlines
• Exceptional communication skills and ability to establish customer and colleague rapport quickly

Learn More

The content below is exclusively available on our careers site job description: https://theshyftgroup.csod.com/ux/ats/careersite/4/home/requisition/512?c=theshyftgroup

The Shyft Group

Employee Testimonials

Our Story

Sustainability Report

YouTube

LinkedIn

Utilimaster

Press Releases

Product Page

Commercial Truck Bodies

Utilimaster | Rapid Cooling System (YouTube – 18s)

Delivery Drivers to Benefit from In-Vehicle Cooling Systems from Utilimaster®

Follow Utilimaster on LinkedIn, Facebook, and YouTube

Bristol, IN

Bristol, IN - Cost-of-Living Calculator

The Town of Bristol - Official Site

Best of Bristol, IN (TripAdvisor)

About Bristol, IN - via BestPlaces.net

Why The Shyft Group?
We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com.

The Shyft Group is an E-Verify Employer

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.