Job Description

We’ve spent more than a century designing and manufacturing uniforms, serving more than 2,000 top schools across the nation and outfitting more than 500,000 students per year. Headquartered in Portland, Oregon since 1920 and now with a state-of-the-art distribution and decoration facility in Fort Worth, Texas – plus more than 35 retail branches, we forge lasting partnerships that benefit schools, families and the students who wear our industry-leading products. DENNIS makes school uniforms easy!™

We offer a supportive team dynamic as we work together to achieve our shared goal of bringing our partners and customers an ever-improving and best-in-class experience!

Eligible full-time employees also enjoy medical, dental and vision coverage, life insurance, paid time off, a 401K and a discount on DENNIS Uniform items.

Dennis Uniform Job Description
Job Title: Customer Success Manager (CSM)

Job Location:

Reports To: Regional Vice President of Customer Success

Status: Salaried, Full Time

Objective

This position is to manage staff, sales operations in the retail branch, as well as school partnerships. This position is to ensure that our all customers receive the highest-level of service.

Supervision Received/Responsibility

This position reports to the Regional Vice President of Customer Success, supervises the branch staff both full time and seasonal.

Position Overview

Develop strategies to improve customer service, drive store sales, and increase profitability
Ensure customer needs are met, complaints are resolved, and service is quick and efficient
Work closely with National Customer Service and ensure any issues that arise are resolved
Complete responsibility for account relationships including (but not limited to) Account Review
Meetings; follow through on all requests by accounts, ensure “smart” clean programs.
Build and maintain a positive branch environment to ensure outstanding customer service
Supervises operations and staff as directed by the RVP of sales
Motivate staff through working example and ensure “best practices” are always followed
Forecast staffing needs, recruit, train, and schedule for retail and warehouse operations
Continually learn and share product knowledge
Ensures all order fulfillment operations are efficient and staff is trained
Ensure all products and displays are merchandised effectively to maximize sales and profitability
Ensure facility maintenance
Responsible for all administrative functions
Ensure all account relationships are being supported with the highest level of attention and timely follow through on all aspects of account management
Build and maintain account programs that are providing the best selection of products to ensure account satisfaction and company profitability
Ensure staff adheres to dress code
Ensure all staff is trained to meet the requirements of their job description
Following proper banking procedures with deposits

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Position Requirements

Exceptionally friendly and positive attitude
English literacy, verbal and written (bilingual applicants are encouraged to apply)
Professional Business written and verbal communication skills a must
Strong organizational skills and an ability to work under pressure a must
Strong commitment to meeting goals and deadlines
Ability to multitask and work cross functionally
Microsoft Office software proficiency, including Word, Excel, & Outlook
Ability to operate and run efficiently all DENNIS computer systems (CRM, Intranet, POS, ICS, email, UPS,
DU 467, Dennis Website, etc.)

Education and Experience

Minimum 4+ years retail management experience
Account Management experience preferred
High School Diploma or G.E.D.

Working Conditions

Ability to stand for long periods (3-4 hours at a time), bend and lift 40 lbs, and work on ladders
Ability to occasionally respond to “outside of business hours” phone inquiries (store key holder)
Must be able to work extended hours during peak season (July – September)
Must be willing to work overtime and cover additional shifts, if necessary, to ensure proper staffing of the store
Must be willing to dress in a professional manner in order to properly represent Dennis to all customers and school accounts
Must be willing to use your personal vehicle to travel to accounts if needed, reimbursement @ current
IRS rate per mile

This description is based on management's assessment of the requirements and functions of the job of the date this description was prepared. It is a general guideline for managers and colleagues, but it does not purport to be an exhaustive list of all the elements of the job. Management reserves the right on a temporary or indefinite basis to meet production, scheduling or staffing needs.

HR Signature/Date

Manager Signature/Date

Employee Signature/Date

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Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits: