Catering Sales Manager

Our DoubleTree by Hilton Hotel in South Bend s looking for an experienced, dynamic, and driven Catering Sales Manager to join our team. The ideal candidate will have an in-depth knowledge of the hospitality industry, and at least three years of direct sales experience.

Our great Indiana hotel located in the heart of downtown South Bend has 291 guest rooms with spectacular views of the St. Joseph River. The hotel has a Starbucks, and full-service restaurant, Baker’s Bar & Grill set within a 9-story glass atrium. With 15,000 square feet of meeting and event space, our DoubleTree by Hilton Hotel is the perfect location for any meeting, wedding, or special event.

Job Summary:

A Catering Sales Manager is responsible for soliciting, securing and responding to customer inquiries regarding the purchase of food and beverage and use of event facilities in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Qualifications

Education & Experience:

• Some college or business school training. High school graduate.
• 3-4 years previous experience in restaurant and/or related banquet experience
• Knowledge of Sales negotiation/closing process
• Ability to clearly communicate with proper grammar in English with guests/visitors and hotel
• personnel to their understanding. Prefer Spanish as a second language.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.
• Knowledge of Windows, Word/Excel and Delphi.
• Previous training in guest relations.

Physical Requirements;

• Ability to remain stationary at assigned post for extended periods of time.
• Ability to be mobile/walk for lengths at a time
• Sedentary work, exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

• Strong Sales & interpersonal skills
• A minimum of two years hospitality experience
• Professional phone etiquette, writing skills and knowledge of Microsoft Office
• High level of creativity
• Thorough knowledge of the restaurants overall layout, rate structure and capacities
• Tenaciously owns sales/promotional opportunities
• Adept on Delphi systems and Catering Database
• Well organized, detail oriented with excellent follow-up
• Must possess excellent communication skills both internally and externally
• Needs to possess nimbleness by changing with the needs of the Hotel

Fundamental Requirements:

• Spends primary time on direct selling
• Actively understands and implements the sales process.
• Maintains appropriate balance of account maintenance and prospecting for new business
• Establishes and maintains effective and profitable relationships with customers
• Responsible for achieving catering budgeted revenue
• Assists Director of Catering developing specific goals/strategies in assigned territory to positively impact revenues
• Thorough knowledge of property, space, capacities, concept/food style (menus)
• Familiar with hotels' competitive set and shared accounts
• Communicates a clear sense of strategic direction and goals for assigned territories/markets
• Keeps up on industry trends and seeks creative ways to infiltrate markets/accounts
• Acts as conduit between the catering/restaurant and hotel teams
• Provides appropriate/necessary information to ensure proper operations of the department
• Maintains accurate and thorough notes/traces for accounts within the PMS and Catering Database
• Review and update menus/packages/upgrades, as requested to satisfy customer needs/maximize revenue
• Create appropriate sales collateral and tools for department
• Assist in reviewing and updating menus/packages, as requested to satisfy customer needs/maximizing revenue
• Assist in creating appropriate sales collateral tools for the department to maximize revenue
• Organize and represent restaurant at off-premise/charity events
• Joins and attends appropriate market organizations
• Completes weekly, monthly, quarterly and annual production reports
• Provide weekly/monthly sales activity reports
• Supervise execution of banquets on occasion
• Assist with additional reports and/or special projects as assigned by the Director of Catering

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.