Job Description

District Manager- Brock & Co.- CT, MA, NH, RI, NY

Contract Food Service

Position Summary

Provide on-site and remote leadership and support to a multi-unit District including strategic planning, execution and follow-up to ensure achievement of financial and operational goals. Establish short and long-term goals with location clients. Manage unit managers and other District salaried positions as assigned. Monitor budgets, financials, and client satisfaction. Monitor unit production results and other KPI’s, both unit and company specific. Monitor unit purchasing against budget and incentive targets. Retain accounts and support the efforts of Business Development.

Essential Functions and Responsibilities:

Client/Account Management

Develop and enhance client – partner relationships at each unit in assigned District.
Retain accounts.
Clearly understand client need and ensure they are integrated into Brock’s program at a mutually acceptable level.
Conduct client Business Reviews at least semi-annually and more often if unit program is underperforming.
Meet or exceed client expectations.
Work with Culinary Department and Unit Managers to keep unit meal programs fresh and interesting.
Identify and/or review areas for improvement and/or program re-set.
Assist with contract renewals as needed.

Financial Management

Monitor financial results weekly and monthly. Identify opportunities for improvement and areas of concern.
Monitor purchasing results monthly and review with unit managers. Identify opportunities for improvement and areas of concern.
Monitor food production data monthly and review with unit managers. Identify opportunities for improvement and areas of concern.
Identify financial investment needs (equipment replacements, etc.) and coordinate implementation as approved.
Review any concerns (food program, equipment, facilities, purchasing, budgets, invoices, etc.) with appropriate corporate resource.
Update annual forecasts as necessary.
Develop and present budgets and forecasts for each account.

New Business Development

Network with clients to identify new business opportunities. Forward sales leads to district’s Director of Business Development.
Network at industry events, etc. Forward leads to District’s Director Business Development.
Support client calls with Director of Business Development as appropriate.
Participate in prospective client site visits, assessments, and presentations as necessary.
Assist with development of RFPs as needed.

Team Management

Manage direct reports against established goals and targets.
Provide quarterly performance feedback on both unit performance and individual development goals.
Develop talent for future unit or other management positions.
Involve Unit Manager in developing client Business Review materials and have them lead meetings where appropriate.
Hold teams and individuals accountable for performance standards and results.
Oversee unit managers’ development of internal talent for next hourly and/or salary positions.

Travel: Travel is required, primarily during the business day. Some overnight travel may be expected. All travel must coincide with current Brock travel policy guidelines. Must have reliable transportation. Must have valid driver’s license and insurance. Must follow all Company and state driving laws, including laws pertaining to cell phone use.

Work Experience:

Minimum 7-10 years’ experience in multi-unit contract dining, preferably in education or Corporate Dining settings.
Minimum 5 years’ management and employee development/coaching experience.
Minimum $5 million in revenue volume experience.
Minimum 5 years’ experience promoting and developing menu programs.
Minimum 5 years food costing and budget management experience.

Education: