Customer Sales Manager

Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day. This is our guiding compass to grow something great and make life delicious!

This Customer Sales Manager (CSM) position perfectly embodies that ambition, as you will own & be responsible for Grocery categories (Pasta Sauce, Baking and Dry Desserts) selling execution of $115MM revenue with Kroger as a vital member of the Customer Business Team (CBT). The CSM serves as the liaison between Kraft Heinz and the Kroger Team, leading all selling activities & driving efforts tied to improving our gross margin, net sales, & market share. The CSM aims to deliver revenue and share objectives, pursue business strategies for growth, provide category management expertise, and ensure that coordinated cross-functional sales value is delivered to the customer through implementation of the sales plan and shelving objectives.

Essential Functions & Responsibilities

• Effectively partner with the customer, building rapport at all levels to fully understand their business, the marketplace, and affect positive business growth

• Achieve New Item Authorization goals, Distribution goals, & Base Business Objectives: Revenue and Share Growth, Authorizations, Distribution, Optimal Shelving

• Leading implementation of Space Management Projects

• Achieve promotional revenue objectives by tactic, price point, Drive Period & Selling Event while effectively implementing Kraft Heinz pricing strategies for owned categories

• Work with Retail Team to effectively manage retail execution of all assigned category objectives

• Maintain files and business documentation to thoroughly detail business transactions

Expected Experience & Required Skills

• Proven & tested experience in customer management, account management, and/or retail sales management for a CPG company

• Tested ability to own business process and Category management through a complex Sales position with direct customer selling experience

• Ability to simplify the complex, crafting robust sales stories that influence the customer to act

• Proficient in time management, as team member will work across numerous business priorities and category managers at the same time.

• Strong cross functional collaboration with category leadership, analytics, finance, and supply chain

• Proven skills embodying a customer-first mentality for effective customer management and selling to achieve objectives

• Trusted to work autonomously within a CBT framework to plan, organize and set/achieve priorities

• Clear examples of exhibiting polished interpersonal skills (written, verbal, and presentation) with potential to negotiate and influence effectively

• Tested proficiency in Microsoft Office programs and proprietary Sales systems such as IRI, Spark, etc

• Clear examples of exhibiting strong analytical skills; Has the ability & experience using syndicated and/or ambiguous data to develop comprehensive business plans by analyzing category and brand performance and influences customer to achieve category objectives

Work Environment & Schedule

This position is considered a Normal office environment with limited travel or visits to external locations; offices are open workspaces Additionally, this role requires working a salaried, exempt schedule to best execute against customer and internal expectations. This position is a hybrid work position which requires the employee to work in office 3 days per week.

Physical demands include but not limited to

• Willingness to drive and/or travel as needed

• Operate a computer and view screens for ~100% of work schedule

This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice.

Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect:

• Access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage

• 7% 401(k) matching

• Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees

• An industry-leading total rewards package that emphasizes a high discretionary bonus.

• Benefits begin 30 days after hire for hourly employees, and immediately upon hire for salaried employees.

Get a peek into life here at Kraft Heinz through our Instagram and TikTok channels!

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