Job Description

Reporting to the Senior Manager, Improvement of Operational Processes, the Senior Social Media Representative is responsible for creating effective communication and relationships between Fairstone and its customers.

WE CARE ABOUT OUR EMPLOYEES WELL-BEING, WHAT WE OFFER:

Professional Development: Paid coaching Training, paid eLearning courses (Fairstone University) an opportunity to build your customer service, sales, leadership skills and furthermore
$2000 to $5000 Employee Referral Program
Employee Discounts; Phone plans, gym membership and many retailer discounts
Up to $3000 on Education Support
Base salary, with multiple incentives to give you an overall comprehensive compensation!
Reward program with the opportunity to collect points for travel or goods!
We offer 3 weeks of vacation, additional 6 days to use at your convenience (wellness days) in addition to financial statutory holidays.
PENSION up to 6% Contribution program as follow: 3% company donation, and up to 3% more to match your contribution.
Comprehensive benefit package; adjustable to your needs (with access to virtual healthcare)

Job Responsibilities:

Oversee customer correspondence and resolve customer inquiries through social media platforms in a timely manner
Moderate user-generated content and messages appropriately, based on company policies
Build meaningful connections and encourage Fairstone community through dialogue and messaging
Collaborate with other departments to manage company reputation
Monitor analytics and effectiveness of social media strategy and provide regular updates regarding progress
Qualifications:
High School Diploma or GED or equivalent experience.
2 years of customer service experience
Bilingualism required – French and English
Effective communication skills, both written and spoken, that demonstrate the ability to work directly with people in a customer service capacity
Ability to multi-task with attention to detail
Strong familiarity with the business applications of social media platforms (Facebook, Twitter, YouTube, LinkedIn, etc.)
Knowledge of Microsoft Word, Outlook, Excel, Power Point
Knowledge of Hootsuite is an asset
Technological savviness is a must
Strong awareness of Company privacy policies
Willingness to work flexible hours which includes evening and weekend hours

Flexible hours: we offer a full-time hybrid work mode, 37.5 hours per week. Monday to Friday from 8:00 a.m. to 11:00 p.m. Saturday and Sunday 9:00 a.m. to 9:00 p.m.

WE ARE PROUD TO BE: Montreal's Top Employers 2023 by Canada’s Top 100 Employers!

We are honored to be recognized for offering a best-in-class workplace, incentives, and initiatives to our dedicated employees who have helped build Fairstone into an employer of choice.

Learn more:

https://www.fairstone.ca/en/about/canadian-lender

https://www.linkedin.com/company/fairstone/mycompany/

WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers!

Learn more:

https://www.fairstone.ca/en/about/canadian-lender

https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent

Visit Original Source:

https://ca.indeed.com/viewjob