Job Description

The Account Manager is responsible for managing assigned customer accounts to ensure satisfaction, retention, and growth. This role involves working closely with cross-functional teams, handling customer inquiries, processing orders, and identifying opportunities for process improvements. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to manage multiple priorities effectively.

Key Responsibilities:

Build and maintain strong relationships with assigned customer accounts.
Manage the order process from initial contact to delivery, ensuring accuracy and timeliness.
Utilize CRM system to document and track customer information.
Communicate and coordinate effectively with internal departments.
Provide feedback and documentation from customer interactions to support continuous improvement.

What We’re Looking For:

Proven experience in account management, customer service, or a related field, with a focus on technical sales environments.
Experience managing multiple priorities and working in a fast-paced environment
Proficiency in Microsoft Office applications – Word, PowerPoint, Excel, Outlook
Knowledgeable in CRM software
Excellent communication, organizational, and time management skills
Ability to work independently and as part of a team.
Positive, constructive, and cooperative attitude

CompanyBenefits:

10 Days Paid Time Off

4 Paid Personal Days

9 Paid holidays per year

Comprehensive health insurance, Vision and Dental coverage

Health Savings Account with employer contribution

Flexible Savings Account for medical and dependent care

Company paid Life & Disability Insurance and Employee Assistance Program

401K elective tax deferred retirement contribution + company contribution

Eligible for automatic participation in the stock program. Company is an Employee Stock Ownership Plan (ESOP). No cost to employee.

Job Type: Full-time

Pay: $58,000.00 - $60,000.00 per year