Director of Collections

Job Description

Job Summary
We are seeking a highly motivated and experienced Director of Collections to lead our organization towards achieving its strategic goals. The ideal candidate will possess strong leadership skills and a deep understanding of collection services, customer service, and account management. This role requires a proactive approach to problem-solving and the ability to analyze data effectively to drive decision-making.

Duties

• Oversee daily operations and ensure alignment with organizational objectives.
• Develop and implement strategies to enhance customer service and satisfaction.
• Manage account processes, ensuring timely collection and accurate reporting.
• Analyze data to identify trends, opportunities, and areas for improvement.
• Conduct account analysis to assess performance and recommend actionable improvements.
• Lead a team of professionals, providing guidance, support, and training as needed.
• Foster a positive work environment that encourages collaboration and innovation.

Skills

• 5 years minimum in a collection agency environment
• Previous history of proven management ability
• University degree or equivalent
• Strong customer service orientation with the ability to build relationships with clients.
• Proficiency in account management and analysis.
• Excellent phone etiquette for effective communication
• Ability to analyze complex data sets and present findings clearly.
• Negotiation skills to secure favorable terms
• Solid understanding of account management principles.
• Strong oral and written English skills
• Strong computer skills
• French language a benefit but not a requirement

This position is an excellent opportunity for individuals looking to make a significant impact within an organization while leading a dedicated team towards success.

Please respond with your resume and cover letter prior to November 14, 2024 as there is only 1 position at this level available. Only candidates meeting the minimum requirements will be contacted.

Job Types: Full-time, Permanent

Pay: $6,000.00-$8,000.00 per month

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Collection Agency: 5 years (required)
• Negotiation: 1 year (required)
• Leadership: 3 years (required)
• Management: 3 years (required)

Language:

• English (required)

Work Location: Hybrid remote in Cambridge, ON N1R 3E2

Application deadline: 2024-11-14

Visit Original Source: