Senior AV/IT Solutions Engineer

Department Summary Situated on 419 acres, five miles from the Pacific Ocean, the University of California, Los Angeles (UCLA) is enriched by the cultural diversity of the dynamic greater Los Angeles area, as well as the geographic advantages of Southern California. One of the world's preeminent public research universities, UCLA is an international leader in breadth and quality of academic, research, health care, wellness, cultural, continuing education and athletic programs, with more than 5,200 faculty members who teach approximately 47,500 students in the UCLA College and 12 professional schools. UCLA is consistently ranked among the top institutions nationally for research funding, having generated $1.7 billion in research grants and contracts in the last fiscal year alone. Position Summary
The Digital Spaces Department manages physical and virtual classrooms, specialized learning environments, and other learning environments (e.g., conference spaces, dormitories, dining halls, etc.). This team makes sure all spaces on campus are suitably equipped with functional and innovative technology that meets the needs of the educational experience and enables the world-class teaching and learning for which UCLA is internationally recognized. Members of this department also manage the installation and long-term management of display technology across the university.

The Senior AV/IT Solutions Engineer will be responsible for the audiovisual engineering, design, programming, testing, and support of complex AV systems for the general use classrooms, lecture halls, live event spaces, conference rooms, digital signage, collaboration spaces, study spaces, and other ITS-controlled spaces across the UCLA enterprise. The Senior AV/IT Technical Engineer will create designs, perform proof-of-concepts, execute innovative best-in-class solutions, and work with internal and external teams and vendors to align Digital Spaces solutions with ITS initiatives. The Senior AV/IT Solutions Engineer will develop and maintain design, engineering, and programming standards in alignment with the vision of the Manager, AV/IT Solutions.The Senior AV/IT Solutions Engineer will positively impact UCLA's operations and culture by enhancing the digital learning environments and interactive spaces that support the University's academic mission and community engagement. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.
Salary & Compensation *UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications

• Five years experience working in one or more of the following fields: information technology, audiovisual programming and integration, management, customer service, higher education, or a related. (Required)

• Proven experience in delivering complex network-based AV/IT solutions at scale. (Required)

• Proven experience in managing customer interests in a large-scale organization. (Required)

• Experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication. (Required)

• Seven or more years experience working in one or more of the following fields: information technology, audiovisual programming and integration, management, customer service, higher education. (Preferred)

• Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred)

• Proven knowledge of integrating leading edge technologies through proof-of-concept to installation and commissioning. (Required)

• Proven ability to manage third-party vendors in a high-touch and customer-centric environment. (Required)

• Ability to execute on a long-term strategic vision for digital spaces and event services that aligns with the university's mission and goals. (Required)

• Adept at identifying and mitigating risks, ensuring business continuity, data security, and customer satisfaction. (Required)

• Exceptional problem-solving skills and the ability to troubleshoot complex project delivery issues. (Required)

• Ability to articulate a strategy that motivates others to action. (Required)

• Strong written and verbal communication skills and is able to communicate complex technical ideas to a diverse community of colleagues and stakeholders. Can relay technical information to audiences of technical and non-technical stakeholders. (Required)

• Able to establish and advance positive working relationships and a strong rapport with a diverse community of colleagues including team members, stakeholders, and customers. (Required)

• Advanced organizational skills and is able to balance competing priorities and deliver concurrent projects to various stakeholder types. (Required)

• Advanced problem-solving skills; ability to uncover root of difficult problems and scope solutions based on knowledge of available resources and timelines as well as awareness of vision and strategy. Seeks information from multiple and diverse sources to inform solutions. (Required)

Education, Licenses, Certifications & Personal Affiliations

• Bachelor's Degree Bachelor's degree or equivalent experience/training in one or more of the following fields: information technology, computer science, public administration, business administration, communications. (Required)

• Bachelor's Degree Bachelor's degree in one or more of the following fields: information technology, computer science, public administration, business administration, communications. (Preferred)

• Certified Technology Specialist-Design (CTS-D), Certified Technology Specialist-Installation (CTS-I), or equivalent certification (Preferred)

• Project Management Professional Certification (Preferred)

• Dante, AVB, Crestron NVX, or Other Networked AV Certification (Preferred)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

Schedule 8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs. Union/Policy Covered 99-Policy Covered Complete Position Description https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=AV%20IT%20Engineer%204%20(MI-DPT455400-JC007355-PD169171)