Job Description
DiaMedical USA is a fast-growing medical equipment distributor looking to fill an Account Manager position in our Farmington Hills, MI office. At DiaMedical USA, our mission is to improve quality healthcare by acting as a turnkey solution for healthcare facilities and educational institutions, allowing clinicians and instructors to prioritize patient care. As one of the largest healthcare and education equipment providers in the country, we achieve our mission by simplifying the purchasing process and operating as a single source supplier of over 1,500 healthcare and instructional manufacturers.
The Account Manager will be a part of our exciting expansion as we grow our brand in new markets across the US. This position is responsible for working with the Sales Manager to focus on acquiring revenue streams from existing customers as well as bringing on new customers who can benefit from our product offerings. The Account Manager will be responsible for meeting or exceeding monthly and quarterly quotas while maintaining a high level of customer satisfaction.
This job requires connecting with people quickly in an outgoing, friendly manner. Using persuasive communication to sell to others and gain their interest is an important aspect of the job. A sense of urgency is needed, combined with getting work done in complete, accurate detail and in accordance with company standards.
Key Responsibilities and other duties as assigned:
- Supports the activities of the Sales Manager and fosters sales relationships with hundreds of customer accounts in a manner that increases brand awareness, product presence, and revenue generation for all product offerings.
- Utilizes a solutions-selling approach to provide turnkey Medical Equipment Management Solutions with Sourcing and Repairs to our existing customers, prospects and lost accounts.
- Adheres to defined customer pricing, whether on a per order/quote basis or at the account level as it pertains to recurring/repeat business, while remaining within company-approved tolerances.
- Develops new business opportunities through creative prospecting, lead follow up, and conducting outbound warm and cold calling and emailing for proactive account management on a daily basis.
- Prices and submits formal quote/bid requests from customers on a daily basis.
- Contributes information for sales strategies by evaluating current product results, identifying needs to be filled, monitoring competitive products, and analyzing and relaying customer reactions.
- Compiles and qualifies lists of prospective customers and escalates to the Sales Manager based on established criteria.
- Monitors assigned territory sales activity and communicates trends to the Sales Manager as it pertains to sales/marketing initiatives.
- Coordinates with the Returns & Warranties team working on the same account to ensure consistent service.
- Investigates and resolves customer complaints escalated by the Returns & Warranties team.
- Maintains confidentiality of all records, products, demographic information, or any information that is specific to the planning, development and operation of DiaMedical.
Travel:
- US travel primarily for tradeshows and/or customer visits.
Supervisory Responsibilities:
- This position has no supervisory responsibilities.
Education:
- Bachelor's degree in Business Administration and a minimum of 3 years of related experience in direct B2B sales.
Skills and Experience:
- Proven track record of success in sourcing, developing, closing, maintaining, and growing sales relationships with existing and prospective customers in an assigned territory.
- Familiarity working with estimating, bid proposals, and contract negotiations required.
- Ability to calculate and monitor profitability at the item, order, and account territory levels.
- Ability to analyze accounts to create a selling/marketing strategy specific to each territory’s unique characteristics.
- Strong written and verbal communication skills and professional business presentation acumen.
- Highly driven, ambitious and possesses a strong work ethic.
- Proficiency with ERP systems, Internet, and Microsoft Office programs including Word, Excel, and PowerPoint.
- Experience with Healthcare Procurement cycles and purchasing platforms a plus.
Benefits and Compensation:
- Competitive wages and quarterly bonus opportunities.
- Medical, dental, and vision insurance coverage options.
- 401(k) with company match.
- Paid time off and paid company holidays.
- Casual dress code.
- The opportunity to make a difference in the ever-growing healthcare field.
Physical and Cognitive Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit; talk; hear; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand; walk; lift and/or move weight up to 15 pounds. No employee is authorized to lift weight over 50 pounds without assistance. Specific vision abilities required by this job include close, distance and color vision.
This role requires the individual to be able to understand, remember, apply and/or communicate complex information and problems, opposing points of view on complex issues, and collaborate and negotiate on alternative solutions; organize and prioritize thoughts, ideas, and own work schedule; apply common sense, analyze and make decisions which have significant impact on immediate work unit and monitor impact outside immediate work unit; express written and spoken word for internal and external communications and compose materials such as detailed reports, forms, letters, manuals, presentations and communicate information; add, subtract, multiple and divide in all units of measure using whole numbers, common fractions and decimals; compute rate, ratio, and percent; draw and interpret bar graphs and compute, analyze, and interpret statistical data for reporting purposes and/or to develop forecasts.
DiaMedical is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. Information is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
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