Job Description
We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why "I love the people here" is one of the most frequent comments we hear from Guardians.
The Role
The Mid-Market Account Manager is responsible for managing the renewal & expansion of current GoGuardian and Pear Deck Learning customers, as well as identifying cross-sell leads.
What You'll Do
- Proactively engage with customers to secure renewals, build relationships, and identify and mitigate churn risk
- Discover, nurture, and close expansion opportunities
- Identify cross-sell leads
- Actively manage your pipeline within SFDC and maintain a high level of accuracy in opportunity management
- Be measured against a renewal, expansion, and cross-sell lead quota on a monthly, quarterly, and annual basis
- Aim to provide a thoughtful, compassionate, professional experience in every customer interaction
- Provide customers with information about product training, offer strategic guidance, and collaborate on ongoing best practices
Who You Are
- 3+ years' experience in an account management, customer success, or sales role within the B2B SaaS space
- Empathetic listener with a strong focus on serving the customer
- Excellent time-management skills
- Solid project management skills with a demonstrated track record of maintaining accurate notes, follow-up, and proactive customer outreach
- Experience with SFDC, Slack a plus
- Excellent verbal and written communication skills to work with current customers and company colleagues
- Team-player mentality and adaptability are a must
- Self-motivated, persuasive, and eager to learn and grow
- Receptive to providing and receiving constructive feedback
What We Offer
- Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
- Flexible time off, 13 paid holidays, paid parental leave and a paid year-end holiday break.
- A robust catalog of benefits that support your professional growth and personal wellbeing: wellness days, work from home funds, fertility & adoption reimbursement, and more…
Plus the intangible:
- A varied and challenging role in a global and highly innovative high-growth company.
- Supportive, driven colleagues who have your back and share your passion.
This is a quota carrying position that is paid a base salary and commission. The targeted annual total earnings range for this position is $120,000 - $130,000. Your compensation will be determined by a variety of factors, including your primary work location, skills, qualifications, and experience. Additional benefits information is listed on our careers page.
Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people.
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