Regional Account Manager

COMPANY PROFILE:

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending, and distributing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices, and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence that takes pride in our unparalleled dedication to customer care.

We are a large, privately held national importer, roaster, and distributor of coffees, teas, and related products that have been in business for more than 125 years. Royal Cup, Inc. currently provides products, equipment, and service to restaurants, hotels, convenience stores, businesses, and individuals throughout the United States, and we are growing!

At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer-centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high-impact accounts across the country based on exceptional products and service.

We believe serving our customers well, serves us well. We are results-oriented and strive to not only retain our current customer base but grow our presence with new, high-impact accounts across the country by offering exceptional products and service.

Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today for tomorrow.

Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, remote work opportunities, paid holidays, and vacation time. We also provide ongoing training that is designed to provide maximum success for our employees.

POSITION SUMMARY & RESPONSIBILITIES:

The RegionalAccount Manager reports to the Regional Sales Director and has a high level of visibility within the organization and within the client network. This market is a key, strategy growth area for Royal Cup’s ORS team. This role will primarily manage accounts for retention, growth, and achievement of sales targets as well as targeting and selling new accounts as assigned.

Key responsibilities include:

• Manage assigned regional accounts and/or support National chain accounts.
• Maintain an active pipeline of prospects and opportunities necessary to achieve sales goal.
• Manage customer pricing and margins accurately, timely, in accordance with company processes, and in a manner, which aids customer satisfaction and improved company profitability
• Develop customer programs and agreements using the ORS defined process and guidelines. Develop and negotiate customer contracts in coordination with Director, Sales Support Manager, Div. VP and CFO as required.
• Manage any assigned expenses to goal or budget.
• Communicate and collaborate effectively with all cross functional team members such as Sales Operations, Sales Support, Distribution, Regional Sales, and Service as well as across other company departments to achieve alignment, profitable growth, and targeted financial results.
• Perform all administrative assignments, including updating the C4C/CRM system, and other responsibilities as required.