Job Description
The Market Sales Manager oversees and drives the Value-Added Services (VAS) sales, customer experience, Associate development and regulatory compliance as a member of the management team. Lead design and execution of strategies to enhance key performance indicators that drive revenue. Serve as primary liaison in the location with management.
- The Market Sales Manager will partner with local leaders to drive sales revenue, as well as manage the employee results through training, coaching, and mentoring of the sales process
- Execute training and development of all Sales staff to maximize counter sales revenue; to include individual and group sales initiatives
- Locally manage all VAS promotional offers, program pitch delivery, program services, marketing materials and Associate interaction for all Associates in the location
- Serve as the primary VAS liaison for the management team, updating and communicating on all performance actions and decisions related to VAS
- Review sales results and apply strategies to obtain business objectives
- Support business development by identifying and recommend necessary actions to improve low performance Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel
Educational Background:
Bachelor’s Degree (or equivalent)
Professional Experience:
- 3-5 Years of Sales experience
- 1-2 Years prior management (preferably in a Sales capacity)
- Experience in car rental, hospitality, or tourism a plus
- Demonstrated ability to direct and motivate teams Must maintain Valid Driver’s License and comply with Company Policy & Procedures regarding violations
Knowledge:
- Financial and business acumen
- Customer service resolution practices
- Excellent communication techniques
- Sales Management/Coaching ability Analysis and report modeling understanding
Skills:
- Highly organized.
- Ability to interface with multi-faceted, cross-functional teams
- Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
- Strong Time Management skills
- Customer service aptitude - Ability to address and resolve customer service issues
- Flexible and able to adapt to changes Excellent oral and written communication skills, with a focus on internal relationship building to allow for business success
Competencies:
- Build Talent
- Leading Courageously
- Personal Accountability
- Effective Communication
- Drives Collaboration
- Demonstrates Initiative
- Process Excellence
- Passion for Customer Service & Stakeholder Success
- Trust & Integrity
- Uses Insightful Judgement
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
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