Account Manager

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  Primary responsibility will be to ensure a world class customer experience.
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  Developing and sustaining solid relationships with active customers with the ultimate goal of driving revenue growth.
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  Addressing and resolving key customer complaints.
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  Acting as the main point of contact between active customers and internal teams.
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  Compiling reports on account progress, goals, and forecasts for various teams and stakeholders.
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  Developing a thorough understanding of our customer needs and requirements and preparing customized solutions.
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  Cross train members of the customer care team to ensure a seamless experience for the customer
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  Oversee the customer care workflow to optimize the customer experience.
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  Collaborate with Regional Sales Manager (RSM) to determine the appropriate fleet allocation per market.

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  Work collaboratively with the RSM to ensure a smooth onboarding process for all new customers.

Requirements

Qualifications:

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  1-3 years of proven experience in account management.
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  Ability to analyze data and sales statistics
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  Ability to work in an environment with multiple priorities and requirements under time constraints.
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  Highly conscientious follow up and problem solving skills
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  Proficient in CRM software.
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  The ability to build rapport with key clients.
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  The ability to handle multiple client accounts.
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  Strong negotiation and leadership skills.
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  Exceptional customer service skills.
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  Excellent communication skills.
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  Proven ability to work cross functionally.

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  Proficient in a web based and mobile app driven environment with the ability to use a variety of systems and technologies.