Job Description

Job Summary

We are a manufacturing supplier to the window and door industry seeking a dynamic individual for Inside Sales / Customer Service Representative. We are looking for someone who likes a challenging, fast-paced manufacturing environment, where they will communicate regularly with internal and external customers to ensure that everyone receives the best standards of customer care.

Summary of essential job functions:

· Answers incoming customer calls and emails regarding order status, ship dates, product information, pricing or other information

· Review orders for accuracy and completion

· Attend daily production meetings for manufacturing, purchasing, and shipping updates

· Communicate with sales team regarding customer requirements as needed

· Assist walk in customers with placing orders and processing COD payments

· Review daily Order Report to expedite shipments and contact customers to arrange pickup of materials

· Invoice shipped goods daily

· Initiate Customer Complaint process and manage customer expectations

· Process credit card machine nightly

· Support outside sales team by entering and sending quotes to potential opportunities and other tasks as required

· Selling/upselling customers on products

Qualifications and Skills:

· 2 yrs+ Manufacturing experience required

· 2 yrs+ customer service experience and data entry experience required

· Microsoft Office Suite experience required

· Experience with ERP/ Data Entry software required

· College Diploma Preferred

· Proficient in the English Language essential, Bilingual preferred (Spanish)

· Attention to detail

· Strong organizational skills

· Strong verbal and written communication skills

· Able to work as a team player in a fast paced environment

Job Duties:

Answer incoming customer inquiries
Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
Record and modify customer information within the database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Shift: