CSR/Account Manager

Job Description

• Maintain consistent contact with customers and our client’s team to ensure commitments are met.
• Troubleshoot and resolve shortfalls and document reasons and steps taken to resolve.
• Review and present to management and customers scorecard results. Ensure required metrics are provided and captured utilizing customer-provided scorecard requirements and develop scorecards in the absence of customer requirements.
• Provide recommendations using data and information received to continuously improve service and relations.
• Continuously market to customer base on our client’s services and current events/happenings.
• Onboard customers while following the company’s policies, guidelines, and approved templates to ensure customers have successful onboarding.
• Serve as the primary point of contact for customers through the onboarding process, ensuring they have completed all requirements and approvals received from various internal departments.
• Develop/maintain customer RFP template and information.
• Respond to customer RFP’s, following through to the close of the process.
• Work with our transportation team to make sure we have all documentation needed to process customer’s cargo when received.
• Create BOLs for shipments being delivered based on customer’s request and make sure BOLs are accurate, and all information is provided on BOLs.
• Maintain communication with our shipping and receiving personnel on expected customer shipment arrivals.
• Make sure all protocol is being followed based on processes that have been established.
• Other duties as assigned.

Visit Original Source: