ITAD Account Manager

Why We Exist:

At Revive IT & ER2, we desire to grow a sustainable company that provides opportunity for individuals to continuously improve and grow.

What We Actually Do:

ER2 helps large organizations with seamless new technology hardware installation, efficient equipment management, and zero-waste disposal. ER2's unique business model enables the donation of thousands of computers to under-resourced communities, working towards reducing the digital divide.

ER2 is a leading provider of new and refurbished hardware purchasing solutions and Accidental Damage Protection (ADP) services specifically tailored for schools. Our dedicated focus on meeting the unique needs of educational institutions has established us as a trusted partner in the industry.

Additionally, through our sister company, Revive IT, we are dedicated to providing professional, quality refurbished computers and other tech to customers across the globe.

Our Vision:

To Empower Uniqueness! via our: Team Members, Clients, Environment, and Community.

How We Behave:

We are: Constantly Improving | Acting in Humility | Living a Life of Servanthood | Relentlessly Pursuing Excellence

But what does this really mean?

In short, no task is "beneath" you. It's our job to make sure the next guy or gal has enough toilet paper. We all have chores; even our CEO can be found cleaning/stocking bathrooms!

Being a part of the ER2 Family means you...

• Respect your peers and place of work
• Strive to always set the next person up for success
• Seek out feedback in hopes to become better
• Give of yourself while expecting nothing in return

If you can commit to those values… we cannot wait to hear from you!

BEFORE YOU APPLY:

Please be sure to check out our careers page at https://www.er2.com/careers which explains our full hiring process so that you know what to expect!

AFTER YOU APPLY:

Please be sure to add notifications@app.bamboohr.com to your email contact list so you don't miss any communication from us! (Or else it could sit in your spam!)

THE PERKS:

• Healthcare coverage for full-time employees - a comprehensive benefits package that includes medical, telehealth, dental, vision, and life insurance, short term and long term disability, supplemental accident and critical illness insurance, employee assistance program, BenefitHub discount program
• 401(k) with company match
• Competitive wages
• Welcoming, caring, and dedicated team members
• Fun culture with family-like vibes
• Paid Time Off
• Company Branded Attire Allowance
• Professional & Personal Growth and Development Opportunities
• Real Life Skills Training
• A workplace built on continuous improvement - we work to ensure that everything we do adds value to our customer: Better process, easier work day, great product, on time, happy customers, successful company!
• All ideas are welcome, everyone has a voice here - unused employee genius is a big waste!

THE OPPORTUNITY:

Are you a relationship-building superstar with a knack for technology? We’re looking for an enthusiastic ITAD Account Manager to join our vibrant team! In this role, you’ll be the go-to person for our clients, guiding them through the exciting world of IT asset disposition. You’ll play a key role in ensuring our clients feel supported, understood, and delighted with our services—all while driving business growth in a fun and dynamic environment.

This is a full-time position M-F 7:30am-5pm.

THE PERFECT FIT:

• You're an adaptive individual, excited and engaged in self-learning and overcoming new obstacles.
• You have general tech knowledge.
• You're comfortable on a computer.
• You have good time management skills.
• You're focused on continuous improvement .
• You’re responsive.
• You're able to work in a cohesive team to share information, learn and teach one another.
• You can effectively communicate with various levels of management and stakeholders.
• You're able to work with little to no supervision.
• You have a desire to work in an ever changing environment.
• You have great attention to detail.
• You're task-oriented.
• You're a problem solver.
• You're reliable and dependable.
• You're innovative.
• You have excellent verbal and written communication skills.
• You have 5+ years experience in customer service and account management.
• You're looking for something long-term. We’re not looking for someone who’s half-invested. Our team is growing FAST and we want you to grow with us. The right candidate will be looking to contribute to the company’s long term growth and build a rewarding career.

THE DAY TO DAY:

• Client Relationship Management: Build and nurture fantastic relationships with clients, understanding their unique ITAD needs and delivering tailored, high-five-worthy solutions.
• Sales and Business Development: Unleash your inner entrepreneur! Identify new opportunities and grow our client base by showcasing our top-notch ITAD services.
• Project Management: Oversee the seamless execution of ITAD projects—think of yourself as the conductor of a well-orchestrated symphony, ensuring everything runs smoothly and on time.
• Collaboration: Team up with our brilliant internal squads—operations, logistics, and client support—to ensure clients receive the rock-star service they deserve.
• Reporting and Analysis: Keep a pulse on account performance, dive into the data, and whip up insightful reports that highlight successes and areas for improvement.
• Compliance and Standards: Ensure our ITAD processes are not just effective but also compliant with regulations and standards, keeping data security and environmental responsibility front and center.
• Client Education: Be the knowledgeable guide, providing clients with best practices for asset disposal and the many benefits of sustainable ITAD solutions.

RESPONSIBILITIES:

• Consistent phone and email communication with client
• Managing multiple inboxes
• Manage client projects as needed
• Push information to the appropriate internal team members
• Work closely with logistics team to coordinate timely service
• Resolve client problems and craft remediation plans
• Provide reporting as requested by the client
• Assist in managing assets and inventory levels
• Coordinate the ordering and fulfillment of equipment
• Manage vendor relationships
• Provide invoice reconciliation and resolution
• Actively maintain a strong relationship with the client
• Execute and Implement new procedures with the client
• May require some availability outside of normal business hours to ensure support is provided within agreed upon time frames

THE VITALS:

• Bachelor’s degree in Business, Information Technology, or a related field.
• 3+ years of experience in account management, sales, or IT asset disposition.
• Excellent communication, negotiation, and interpersonal skills—bonus points for a great sense of humor!
• Proven ability to juggle multiple projects and meet deadlines like a pro.
• Proficiency in Google Suite, Microsoft Office Suite, and CRM software.
• Strong analytical and problem-solving skills with a creative twist.

PHYSICAL REQUIREMENTS:

• The ability to stand in one place for extended periods of time without fatiguing.
• Ability to work and look at a computer screen for extended hours per day.
• Ability to sit and/or stand for consecutive hours.

POSITION REQUIREMENTS:

• Legally authorized to work in the United States.
• The ability to pass a drug test/background screen with no prior convictions of theft related felonies in the last 7 years.
• The ability to speak/read English fluently.

ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference. All employment is decided on the basis of qualifications, merit, and business need. If you need assistance or an accommodation due to a disability, you may contact us at hr@er2.com.

Disclaimer: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.