Inside Sales Consultant (Hybrid)

Establish, build and maintain relationships where appropriate with Eversource Gas’ residential and commercial customers through contacts made by telephone, mail, e-mail and occasional face-to-face visits. Organize and leads efforts to develop and provide customized and creative solutions for customers and prospective customers to meet/exceed margin goals, profit and market share, retain and grow revenue and achieve customer satisfaction. Support the development of proactive action plans to reach consensus on customer issues. Direct sales of Eversource Advantage Protection Service Plan (APSP) and other products and services through cold calling and prospecting, mail, e-mail and occasional face-to-face visits to residential single family, residential sub-divisions and small to mid-size commercial customers.

This is a hybrid position. The first three months will be full-time in the office.

Essential Functions:

• Responsible for new construction, conversions and load addition projects including main extensions and processing of new business requests.
  • Estimate consumption and revenues for commercial and residential single family, sub-divisions, and condominium and apartment complexes.
  • Interface and build relationships with architects, engineers and building managers to clarify loads and scope of projects. Obtain and evaluate site plans.
  • Prepare customers’ gas requests and forward to construction engineers for installation costs and requirements. Create load sheets and update STORMS with customer and rate information.
  • Run financial model to determine project profitability. Negotiate customer requirements including customer digging, backfilling and Contribution In Aid of Construction (CIAC) in order to close sales.
  • Work with Legal on language and provisions for non-standard contracts.
  • Advise customers on the availability, benefits, application, pricing options and service installation procedures for natural gas.
• Responsible for sell APSP contracts and providing support where needed.
• Responsible for prospecting and cold calling non-customers along and near our natural gas mains. Works with Marketing to develop programs.
• Responsible for promoting C&LM programs and services to residential and commercial customers.
• On an as-needed basis, conduct face-to-face sales calls wither in the field or at an area location. Work with accounts in conjunction with Account Executives.
• Partner on teams with Account Executives to generate leads and close sales.
• Represent the Company at trade shows.
• Build relations with small to mid-size commercial/industrial customers. Develop multiple levels of contact and relationships with assigned customers.
• Serve on teams, as required, to create and provide customized solutions; leads negotiating team efforts on price, product and service agreements.
• Identify and develop business opportunities; establishes rapport with prospective clients and provides marketing programs and services.
• Respond to customer requests, inquiries and complaints regarding products and services; anticipates situations and recommends appropriate action.
• Will have storm restoration and emergency duty assignments.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

The incumbent should possess knowledge and understanding of residential and commercial customers, residential sub-divisions, industry and economic trends, market segments and customer support strategies. Knowledge of end-use equipment, energy alternatives including fuel comparisons, installation of natural gas facilities and C&LM program and services.

Education:

Bachelor’s degree in Business, Marketing, Engineering or equivalent experience.

Experience:

Three to five years of related experience, preferably in account management, sales or related areas is required.

Compensation and Benefits

Eversource offers a competitive total rewards program. The salary range for this position is $77050.00 to $85610.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.
• This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing.

Mental Aspects:

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Know the business plan and how your role connects to it
• Identify problems, issues; take responsibility for resolution
• Set high standards for self; deliver quality performance
• Raise ideas for improvement
• Communicate, communicate, communicate

Build Trusting Relationships

• Follow through on commitments made to manager, colleagues, and customers.
• Address difficult or controversial issues and encourage others to do the same.
• Have honest dialogue with others

Manage and Develop People

• Set performance goals that align with department and company goals
• Meet regularly with your supervisor/manager to discuss your performance
• Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.

Foster Teamwork and Cross-functional Collaboration

• Work collaboratively within and across the organization to achieve “One Company” and other goals
• Recognize and address cross functional implications of your work

Create a Diverse, Inclusive Workforce

• Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work

Lead Change

• Proactively seek out opportunities to improve business performance and customer service.
• Respond positively to new demands or circumstances
• Exhibit a “can-do” attitude to support changes in priorities and work processes

Focus on the Customer

• Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

Please submit a resume with your application.

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Worker Type:

Regular

Number of Openings:

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.