Job Description
Professional Growth
Customer Service Representative
Shift: Monday-Friday 8:30am-5:00pm (Overtime Required As Business Dictates)
Benefits
- Quarterly Company Performance Bonus
- Overtime
- Weekly Pay
- Employee Stock Ownership Plan (ESOP)
- Up to 112 Hours of PTO in First Year
- 401(k) Retirement Plan with Company Matching
- Employee Discounts on Wide Range of Home Building Materials
- Health, Dental, and Vision Coverage
- Life & Disability Insurance
- Parental Leave
- Wellness Program
- Safety Bonus
- Ongoing Training and Development
- And Much More!
The Customer Service Representative is a part of our Inside Sales team and the day-to-day point of contact with customers in a wholesale business-to-business environment. You will help customers with order placement by answering customer questions concerning product lines, pricing, credit terms, delivery schedules, product uses, and inventory levels. This position also serves as support to our Outside Sales staff.
Other responsibilities of the Customer Service role include:
- Checking inventory records to determine availability of requested merchandise
- Keeping records of customer interactions and transactions
- Entering orders and recording comments as well as actions taken
- Upselling and suggesting add-ons or related products
- Resolving customer service issues or billing complaints
- Exchanging merchandise, refunding money, and adjusting bills
- Initiating product procurement for approval of inter-branch transfer of merchandise
- Notifying appropriate purchasing agents when supplies of specific items are low
- Sending out product samples and literature
Other requirements of the Customer Service role include:
- High school diploma or equivalent certification
- College courses or equivalent training and experience, a plus
- Previous sales and/or customer service skills, a plus
- Excellent time management and organizational skills
- General knowledge of Microsoft Word, Outlook, and Excel
- Customer Focus
- Building Trust
- Communication
- Sense of Ownership
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