Account Manager [Hybrid]

We're Hiring!

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.

ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work™. ScalePad is a privately held company serving over 12,000 MSPs across the globe.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.
Are you prepared to advance your career as an Account Manager at ScalePad? We are seeking a dynamic individual passionate about cultivating and nurturing strong partnerships. Your primary objective is to ensure the success of our partners while aiding them in business growth. In this role, you will not only manage and expand your client portfolio but also deliver an exceptional experience at every stage of the journey. If you're a critical thinker with a laser focus on partner success and a genuine interest in our partnership model, we invite you to help us establish ScalePad as the preferred choice in our partners' app stacks.

Responsibilities.

• Act as ScalePad's outward-facing representative, responsible for driving sales within client accounts, including upselling, cross-selling, and service offerings.
• Establish yourself as the primary point of contact for assigned customers, fostering long-lasting relationships.
• Identify and leverage opportunities to enhance and expand the value of ScalePad as a strategic and trusted technology and business partner.
• Collaborate closely with Customer Success, Professional Services, Product and Operations teams to ensure the best possible outcomes for our partners.
• Maintain and manage your partner portfolio to the highest defined standards.
• Demonstrate active listening, consultative selling, and respond to inquiries with empathy and extensive knowledge.
• Be self-motivated and results-driven, consistently striving not only to meet but to exceed your monthly and quarterly revenue targets.
• Maintain a coachable mindset, continuously working to master your craft.
• Ability to forecast accurately in accordance with the account management function
• Be disciplined in maintaining customer data accuracy in Hubspot and Gainsight

Qualifications.

• Hold a minimum of 3 years of account management or customer success experience in a B2B SaaS environment.
• Exhibit a strong work ethic, the capacity to work intelligently, and an aspiration for exceptional success.
• Thrive in a fast-paced, dynamic, and entrepreneurial work environment.
• Possess a process-oriented mindset and adept day-to-day prioritization skills.
• Combine your account management experience with a commitment to continuous improvement.
• Demonstrate assertiveness and the ability to engage and captivate audiences while maintaining a vibrant atmosphere.
• Embrace a self-starter mentality, quick learning abilities, and a passion for operating with speed and enthusiasm.
• Display the capability to make prompt and precise decisions on multiple priorities.
• Possess outstanding communication skills, accompanied by a positive and upbeat personality.
• Preferred experience includes prior experience in SaaS and the MSP market, particularly in a high-performance environment.
• Strong understanding of CRM management, outreach sequencing, and managing a high volume of accounts.

Perks, Perks, Perks.

• Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
• Training and professional development budget provided to help advance your career and skills (available every year to every employee)
• World-class offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience
• Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office
• A top of the line benefits package
• Monthly stipend to assist with creating the best hybrid work experience.
• Employee Stock Options provided to all eligible employees!

Work-life balance.

We love our #Rocketeers! We value their work and recognize that to be a great #Rocketeer you have to have a work-life balance. Our teams work on a hybrid model. This may mean working in one of our hub offices a few set days a week with your team or working remotely, whichever is deemed most beneficial for the success of the employee and specified role. Our goal is to provide the best work-life balance, whether that is in the office or at home.

Even while working remotely our teams are dedicated to staying connected throughout the day, so there is never a dull moment and you still feel part of the community, no matter where you are working from.

Dream jobs don’t knock on your door every day.

ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.

At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.

Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we're creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

Please no recruiters or phone calls.